Summary
Overview
Work History
Education
Timeline
Generic

Latese green

florida city

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

10
10
years of professional experience

Work History

Customer Care Representative

Miami Cancer Institute – Miami, FL
03.2025 - Current


  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.

Patient Access Representative

the Lennar Foundation
05.2023 - 03.2025
  • Facilitated patient registration and appointment scheduling to enhance access to healthcare services.
  • Verified insurance eligibility and benefits, ensuring accurate information for patients and providers.
  • Coordinated communication between patients, medical staff, and insurance companies to streamline processes.


Patient Experience

University of Miami Health System
06.2021 - 05.2023
  • Address patient concerns, questions, or complaints promptly and empathetically.
  • Provide clear explanations about services, procedures, and hospital policies.
  • Implement initiatives and best practices to improve patient experience.
  • Advocate for patients' needs and preferences within the healthcare system.
  • Assist patients in navigating healthcare services or resolving issues.

Hotel Front Desk Clerk

Playa Largo Resort & Spa - Autograph Collection
09.2018 - 05.2020
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate records in property management systems.


Customer Service Representative

AT&T Customer Service
08.2016 - 07.2018
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders, returns, and exchanges using CRM software to enhance customer satisfaction.
  • Managed escalated issues, providing timely resolutions to maintain client relationships.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cashier

Victoria’s Secret
04.2015 - 07.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Medical Assistant

Florida Career College
Miami, FL
08-2018

Timeline

Customer Care Representative

Miami Cancer Institute – Miami, FL
03.2025 - Current

Patient Access Representative

the Lennar Foundation
05.2023 - 03.2025

Patient Experience

University of Miami Health System
06.2021 - 05.2023

Hotel Front Desk Clerk

Playa Largo Resort & Spa - Autograph Collection
09.2018 - 05.2020

Customer Service Representative

AT&T Customer Service
08.2016 - 07.2018

Cashier

Victoria’s Secret
04.2015 - 07.2016

No Degree - Medical Assistant

Florida Career College

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Latese green