Latesha Andrews
Atlanta,GA
Summary
Highly self-motivated service professional with a strong background in the customer service industry. Possessing excellent organizational and communication skills, able to contribute to high levels of efficiency and productivity. Able to interact with customers to provide and process information in response to inquiries, concerns, and requests. Strong sense of urgency to ensure customer satisfaction and improve customer retention levels. Quick assimilation of information facilitates in-depth product knowledge and the provision of outstanding customer service. Reliable, punctual, and able to perform well under pressure when working independently or as part of a team. Hands-on experience as a helpful Patient Transporter, escorting patients throughout medical facilities. Prioritizes patient safety and care with a patient-oriented and compassionate approach. Excellent bedside manner and exceptional verbal and written communication skills enhance ability to provide top-notch care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Transporter
Children's Healthcare of Atlanta
01.2025 - Current
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Wheelchair Agent Lead
Unifi Aviation
02.2014 - 02.2025
- Assist passengers all over the airport and also dispatch to the other wheelchair agents
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
Server
Red Lobster
03.2021 - 08.2024
- Greet my guest and get beverage orders and food orders and interact with my guest
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Patient Transporter
Advanced Pro Services - Emory University Hospital
11.2020 - 11.2023
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
Hostess/Cashier
P.F. Chang's
03.2021 - 06.2022
- Seating Guess and taking to go orders and expo
Sales Associate
Hudson Group
06.2019 - 07.2020
- Stocking up items and cashing customers out
Security Officer
JOB1 USA
ATLANTA , GA
04.2012 - 07.2018
- Secure and guard all post locations make sure all doors are locked patrol all locations and park lots
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Crew Worker
Popeye's
04.2013 - 11.2013
- Prepared all food orders within a 2-3 minute time frame
- Prepared a variety of foods according to customers' orders
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
Cashier
Fresh and Smoothie
05.2011 - 10.2012
Usher
Movies ATL
06.2008 - 07.2008
- Collected admissions tickets and completed concession orders
Judicial Summer Intern III
Fulton County Circuit Court
ATLANTA, GA
06.2007 - 07.2007
- Assisted the judge and judicial staff as necessary, observing courtroom proceedings, answering incoming calls; filing, getting the mail, making copies, preparing files for pickup for warehouse storage
- Answered phones, provided information and took messages.
- Produced [Software] spreadsheets and updates with latest information.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Judicial Summer Intern III
Fulton County Court
06.2006 - 07.2006
- Assisted the judge and judicial staff as necessary, observing courtroom proceedings, answering incoming calls; filing, getting the mail, making copies, preparing files for pickup for warehouse storage
Education
A.A.S. - Surgical Technology
Atlanta Technical College
Atlanta, GA05.2023
High School Diploma -
NORTH SPRINGS HIGH SCHOOL
Atlanta, GA05-2009
Skills
- MS Office
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- MULTITASKING
- Crew Member
- Food Service
- Communication
- Managing customers complaints
- Hardworking
- Self-motivated service
- Knowledge of relevant computer applications
- Medical terminology
- Typing
- Patient monitoring
- Public relations
- Medical Office Experience
- Vital Signs
- Phlebotomy
- Patient Care
- Medical Billing
- Experience Administering Injections
- EMR Systems
- Epic
- Documentation review
- HACCP
- Windows
- InVision
- Telecommunication
- Medical Records
- Laboratory Experience
- User Experience (UX)
- Triage
- Insurance Verification
- Host/Hostess
- Hospital Experience
- Clerical Experience
- Food service
- HIPAA
- Microsoft Word
- Venipuncture
- SECURITY OFFICER
- Employment & labor law
- Hospitality
- Cooking
- Dietary aide experience
- Microsoft Powerpoint
- Anatomy Knowledge
- Certified Medical Assistant
- Presentation skills
- ICD-10
- Medical Coding
- CPT Coding
- Transcription
- ICD Coding
- Valet Parking
- Sales
- Interviewing
- Front desk
- Guest relations
- Leadership
- Medical coding
- Retail sales
- Cash register
- POS
- Communication skills
- Geriatrics
- Dietary department experience
- Computer skills
- Food safety
- Restaurant experience
- Basic math
- Management
- Security
- Serving
- Cash handling
- Guest services
- Supervising experience
- Hotel experience
- Writing skills
- Time management
- Patient care
- Medical office experience
- Heavy lifting
- Outdoor work
- Problem management
- Aviation
- Math
- First aid
- Conflict management
- Word processing
- Data entry
- Medical administrative support
- Administrative experience
- Warehouse experience
- Microsoft Excel
- Phone etiquette
- Medical billing
- Organizational skills
- Bilingual
- Spanish
- Medical records
- EMR systems
- Vital signs
- Microsoft Office
- Dangerous goods
- Inventory management
- Computer literacy
- Workday
- Warehouse management system
- Clerical experience
- Report writing
- Office management
- Accounting
- Microsoft Outlook
- Executive administrative support
- Accounts receivable
- Filing
- Microsoft Access
- Dispatching
Certification
- Armed Security License
- First Aid Certification
- CA Ambulance Driver's Certificate
- Food Handler Certification
- BLS Certification
- Certified Surgical Technologist
- Guard Card
- EMT-B
- Paramedic License
- EMT Certification
- EMT License
- RN License
- CNA
- Certified Medical Assistant
- CHAAAEMT Certification
- Non-CDL Class C
- CPR Certification
Timeline
Patient Transporter
Children's Healthcare of Atlanta
01.2025 - Current
Server
Red Lobster
03.2021 - 08.2024
Hostess/Cashier
P.F. Chang's
03.2021 - 06.2022
Patient Transporter
Advanced Pro Services - Emory University Hospital
11.2020 - 11.2023
Sales Associate
Hudson Group
06.2019 - 07.2020
Wheelchair Agent Lead
Unifi Aviation
02.2014 - 02.2025
Crew Worker
Popeye's
04.2013 - 11.2013
Security Officer
JOB1 USA
04.2012 - 07.2018
Cashier
Fresh and Smoothie
05.2011 - 10.2012
Usher
Movies ATL
06.2008 - 07.2008
Judicial Summer Intern III
Fulton County Circuit Court
06.2007 - 07.2007
Judicial Summer Intern III
Fulton County Court
06.2006 - 07.2006
A.A.S. - Surgical Technology
Atlanta Technical College
High School Diploma -
NORTH SPRINGS HIGH SCHOOL
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