LATESHA COOPER
Baton Rouge,LA
Summary
Efficient Floor Person known for high productivity and effectively completing tasks. Specialize in inventory management, customer service, and safety protocols, ensuring seamless operations on the floor. Excel in communication, teamwork, and adaptability, leveraging these soft skills to meet and exceed workplace expectations.
Overview
20
20
years of professional experience
Work History
Slots Supervisor
Queen Casino
Baton Rouge, Louisiana
09.2023 - Current
- Customer service
- Ensure compliance with all regulations policies and procedures
- Managing staff
- Handle payouts
Dual Assistant Shift Manager
Queen Casino
Baton Rouge, Louisiana
09.2020 - Current
Floorperson/CSM
Belle Of Baton Rouge Casino And Hotel
Baton Rouge, LA
04.2005 - 09.2020
- Provide excellent customer service
- Promote a positive, safe and all inclusive work environment
- Assure that all compliances and procedures are being followed
- Training and Supervising table game staff
- Supervising slots and tables to ensure a great guest experience
- Oversee daily operations
Education
Some College (No Degree) - Medical Insurance Coding
Remington College - Baton Rouge
Baton Rouge, LASome College (No Degree) - General Studies
ULM
Monroe,laSkills
- Effective communication skills
- Great decision making skills
- Typing use of word processing
- Organization
- 15 plus years in the gaming industry
- Good customer service
- Knowledge of gaming policies, procedures and compliances
- Good at Problem solving and resolution
- Player development
- Performance Evaluation
- Slots Supervising policy and procedures
Timeline
Slots Supervisor
Queen Casino
09.2023 - Current
Dual Assistant Shift Manager
Queen Casino
09.2020 - Current
Floorperson/CSM
Belle Of Baton Rouge Casino And Hotel
04.2005 - 09.2020
Some College (No Degree) - Medical Insurance Coding
Remington College - Baton Rouge
Some College (No Degree) - General Studies
ULM