Latesha Copeland
Uniondale,NY
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Practice Office Associate
Northwell Health Physician Partners
Bellmore, NY
10.2019 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Assistant
Long Island Spine Rehabilitation Medicine
East Meadow , NY
08.2017 - 08.2019
- Communicated client reservations to appropriate staff.
- Maintained service excellence, working closely with clients to quickly address needs and resolve issues or complaints.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Ordered and maintained supply inventory for medical office.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Receptionist
ProHEALTH Care Associates
Rockville Centre, NY
09.2016 - 07.2017
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Trained new staff on office procedures, insurance processes and medical terminology.
Customer Service Representative
CVS Pharmacy
Westbury, NY
02.2013 - 03.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
File Clerk
ProHEALTH Care Associates
New Hyde Park, NY
05.2009 - 02.2011
- Scanned and filed forms, reports, correspondence and receipts.
- Pulled files for staff, management and third-party requests.
- Retrieved requested files and delivered to appropriate personnel.
- Reviewed files to check for complete and accurate information.
- Updated daily logs for tracking file movements.
- Classified information into chronological, alphabetical or numerical order.
- Input data into computer systems to support document and information retrieval.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Added new material to file records or created new records.
- Sorted or classified information according to content, purpose or user criteria.
- Scanned or read incoming materials to determine classification or filing.
- Placed materials into storage receptacles according to classification and identification information.
- Located missing records by searching files or contacting individuals assigned to records.
- Maintained records of materials using logbooks or computers and generated computerized reports.
- Assigned and recorded or stamped identification numbers or codes to index materials for filing.
- Modified or improved filing systems or implemented new filing systems.
Education
High School Diploma -
Uniondale High School
Uniondale, NY06.2007
Associate of Science -
Nassau Community College
Garden City, NYSkills
- Detail-Oriented
- Verbal and Written Communication
- Organization and Time Management
- Customer Service
- Critical Thinking
- Time Management
- Advising Patents
- Problem-Solving
- Data Entry Software
- Appointment Scheduling
- Administrative Support
- Calendar and Appointment Management
- Scheduling Tests and Procedures
- Payment Scheduling and Collection
- Referral Verification
- EHR Software
- Flexible Schedule
- Data Entry
- HIPAA Compliance
- Insurance Authorizations
Timeline
Practice Office Associate
Northwell Health Physician Partners
10.2019 - Current
Assistant
Long Island Spine Rehabilitation Medicine
08.2017 - 08.2019
Medical Receptionist
ProHEALTH Care Associates
09.2016 - 07.2017
Customer Service Representative
CVS Pharmacy
02.2013 - 03.2014
File Clerk
ProHEALTH Care Associates
05.2009 - 02.2011
High School Diploma -
Uniondale High School
Associate of Science -
Nassau Community College
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