Summary
Overview
Work History
Education
Skills
References
Skills
Timeline
Generic

La'Tesha Corley

Jacksonville,Fl

Summary

To obtain a position as a team player in a people oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.

Overview

14
14
years of professional experience

Work History

Mail Handler

United States Postal Service, USPS
Jacksonville, FL
12.2022 - 12.2024
  • Labeled containers with proper destination addresses for efficient distribution.
  • Offered support and advice to newer personnel to improve performance.
  • Adhered strictly to postal regulations regarding package size, weight limits.

Ambassador

Amazon
08.2017 - 11.2020
  • Maintained professionality and efficiency while working closely with leadership.
  • Created attractive visual displays for new products and current promotions.
  • Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.

Customer Service Rep

Incomm
Jacksonville, FL
11.2014 - 02.2016
  • Provided accurate information about products and services to customers.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Football Fanatics
07.2012 - 02.2013

Coach Warehouse
12.2011 - 04.2012

BlueCross BlueShield
06.2011 - 07.2011

Education

Diploma -

First Coast High School
Jacksonville, Fl
01.2010

Skills

  • Takes initiative
  • Follows through
  • Ability to multitask
  • Self-motivated
  • Team player
  • Computer and Internet literate
  • Light typing abilities
  • Assertive
  • Organized
  • Efficient
  • Hard worker
  • Reliable
  • Money handling
  • Computer Program usage
  • Strategic
  • Creative
  • Active listener
  • Reflective listener
  • Coaching
  • Professional communication

References

Upon Request

Skills

Takes initiative, Follows through, Ability to multitask, Self-motivated, Great as a team player or independently, Computer and Internet literate; light typing abilities., Assertive, organized and efficient., Hard worker and reliable., Money handling., Computer Program usage., Strategic and creative, Active and reflective listener, Able to coach others to understanding, Can professionally talk with others and gain understanding of their needs

Timeline

Mail Handler

United States Postal Service, USPS
12.2022 - 12.2024

Ambassador

Amazon
08.2017 - 11.2020

Customer Service Rep

Incomm
11.2014 - 02.2016

Football Fanatics
07.2012 - 02.2013

Coach Warehouse
12.2011 - 04.2012

BlueCross BlueShield
06.2011 - 07.2011

Diploma -

First Coast High School

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    <ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC

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La'Tesha Corley