Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Latesha Cox

Mableton,GA

Summary

Resourceful professional with experience in insurance field adjusting and small business ownership. Skilled in risk assessment, claims management, and operational leadership, with a strong ability to analyze problems, deliver solutions, and build client relationships. Proven track record of managing complex cases and running day-to-day business operations with efficiency and accountability.

Overview

6
6
years of professional experience

Work History

Owner Operator

GIS Trucking LLC
02.2021 - Current
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Trained new drivers on company protocols and best practices for safe operation.
  • Established relationships with clients to foster business growth and repeat engagements.
  • Managed day-to-day business operations.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Established strong working relationships with dispatchers and brokers, resulting in improved coordination and scheduling.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Property Field Adjuster

BrightClaim
10.2020 - 11.2021
  • Conducted thorough property inspections to assess damage and determine coverage eligibility.
  • Collaborated with policyholders to gather necessary documentation for claims processing.
  • Implemented training sessions focused on compliance standards and regulatory changes in property claims.
  • Enhanced company reputation by providing exceptional customer service, leading to increased client referrals and repeat business.
  • Increased efficiency in claim processing by utilizing industry-standard software for documentation and communication.
  • Reduced fraudulent claims by conducting thorough investigations and identifying inconsistencies in reported damages.
  • Scoped and photographed properties for defects and damage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Lead Dispatcher

Antech Diagnostics - Veterinary Reference STAT Laboratory
08.2019 - 08.2020
  • Trained and mentored junior dispatch staff, enhancing team performance and service quality.
  • Developed training materials for new employees, streamlining onboarding processes for the dispatch team.
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
  • Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
  • Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
  • Participated in recruitment efforts for new dispatch staff members, conducting interviews and evaluating potential candidates based on their skills and experience levels.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Education

Bachelor of Science - Psychology

Georgia State University
Atlanta, GA
06-2017

Skills

  • Workflow Efficiency
    Reporting Proficiency
    Relationship Management
    Financial management
    Operations management
    DOT compliance
    Client relationship management
    Strategic Negotiation Skills
    Consistent Professional Integrity
    Safety compliance
    Damage assessment
    Property inspection
    Teamwork and collaboration
    Customer service
    Insurance policy knowledge
    Problem-solving abilities
    Casualty and property loss

Languages

English
Full Professional

Timeline

Owner Operator

GIS Trucking LLC
02.2021 - Current

Property Field Adjuster

BrightClaim
10.2020 - 11.2021

Lead Dispatcher

Antech Diagnostics - Veterinary Reference STAT Laboratory
08.2019 - 08.2020

Bachelor of Science - Psychology

Georgia State University

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