Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATESHA HINES

Jamaica,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience

Work History

Retail Service Merchandiser

Acosta
05.2024 - Current
  • Increased sales by 25% through strategic placement and display of merchandise, utilizing planogram software to analyze and optimize product arrangement.
  • Boosted sales by creating visually appealing displays that showcased the best features of products.
  • Supervised and trained new staff in performing census.
  • Collaborated with store management to ensure timely execution of in-store promotions and events for maximum exposure.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Lead Merchandiser

Set and Service Resources
05.2017 - Current
  • Maximized profits by analyzing sales data and adjusting pricing strategies accordingly.
  • Led a team of merchandisers, providing training and guidance for optimal performance.
  • Improved store aesthetics through innovative merchandising techniques and strategic product placement.
  • Developed a comprehensive training program for new merchandisers, equipping them with the skills necessary to excel in their roles and contribute to the team''s overall success.
  • Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work.

Audit Merchandiser

Footprints Retail Services
09.2022 - 05.2024
  • Implement plan-o-gram updates, stock displays or shelves, complete surveys and audits, assist in store remodels, or tag products with security materials among other responsibilities
  • Play an essential role in brand partnerships while helping retail customers manage and display their products
  • Work remotely and on a timely basis to schedule and report on store visits along with work hours, photos and travel expenses
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.

Field Merchandiser

Premium Retail Services
04.2017 - 12.2019
  • Monitored competitor activity, gathering valuable insights to inform future merchandising strategies that ensured a competitive edge in the market.
  • Conducted regular audits of store merchandise, identifying discrepancies and making necessary adjustments to maintain accurate inventory records.
  • Contributed to the development of regional merchandising strategies, collaborating with fellow team members and sharing valuable insights from in-store experiences.
  • Assisted in the successful launch of new products by effectively implementing promotional materials and coordinating in-store events.
  • Developed strong relationships with store managers and staff to ensure effective communication and seamless execution of merchandising initiatives.
  • Boosted team productivity by providing ongoing training and support to retail staff members.

Merchandiser

Acosta Sales & Marketing
06.2015 - 03.2017
  • Effectively and accurately work with web based applications to receive work documentation and information
  • Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work, interim supervisor when needed.
  • Oversaw a team of merchandisers, providing guidance on best practices for maintaining stock levels and visual standards.
  • Managed seasonal merchandise transitions smoothly, minimizing downtime during floor resets.
  • Established strong relationships with store management, promoting collaboration on merchandising initiatives.

Seasonal Mail Processing Clerk

USPS
11.2013 - 01.2016
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
  • Enhanced team productivity with effective communication and collaboration during high-volume periods.
  • Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the facility.

Seasonal Assistant Store Manager

Toys R Us
08.2010 - 01.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Merchandise Brand Team Member

Target
08.2010 - 01.2013
  • Trained new team members on merchandising best practices, fostering a culture of excellence within the department.
  • Collaborated with marketing team to develop promotional materials and in-store signage for maximum impact.
  • Adapted swiftly to changing market conditions and adjusted merchandising plans accordingly, preserving business continuity during periods of disruption.
  • Optimized store layout for enhanced customer flow, leading to increased foot traffic and higher conversion rates.
  • Championed the implementation of innovative merchandising techniques, resulting in increased store traffic and elevated brand awareness.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

HIGH SCHOOL DIPLOMA -

QUEENS GATEWAY TO HEALTH AND SCIENCES SECONDARY SCHOOL
Jamaica, NY

Skills

  • Data-driven decision-making
  • Attention to detail
  • Staff Training and Development
  • Retail sales professional
  • Microsoft Office
  • Problem-solving abilities
  • Multitasking Abilities
  • Data Entry
  • Adaptability and Flexibility
  • Effective Communication
  • Product and service knowledge
  • Administrative and Office Support

Timeline

Retail Service Merchandiser

Acosta
05.2024 - Current

Audit Merchandiser

Footprints Retail Services
09.2022 - 05.2024

Lead Merchandiser

Set and Service Resources
05.2017 - Current

Field Merchandiser

Premium Retail Services
04.2017 - 12.2019

Merchandiser

Acosta Sales & Marketing
06.2015 - 03.2017

Seasonal Mail Processing Clerk

USPS
11.2013 - 01.2016

Seasonal Assistant Store Manager

Toys R Us
08.2010 - 01.2014

Merchandise Brand Team Member

Target
08.2010 - 01.2013

HIGH SCHOOL DIPLOMA -

QUEENS GATEWAY TO HEALTH AND SCIENCES SECONDARY SCHOOL

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