Latesha Layne

Highly organized Senior Executive Assistant with notable experience in managing complex calendars, coordinating domestic & international travel, and overseeing high-level meeting preparation. Strong administrative skills including proficiency in MS Office Suite and CRM systems. Proven ability to handle sensitive information with discretion and maintain confidentiality. Demonstrated success in improving organizational processes, enhancing productivity, and implementing strategic solutions for efficiency.

• Spearheaded event planning and management as well as social media marketing and marketing management for several projects as assigned.
• Developed presentation materials/graphics and business reports for senior leadership review and meetings.
• Liaised with internal and external stakeholders & customers and promptly responded to inquiries.
• Adhered to organizational code of conduct and conflict of interest policies.
• Created and designed flyers and announcements for various events.

Adept at managing and streamlining administrative processes to reduce errors, improve accuracy, and achieve organizational objectives., Brilliant in delivering excellent customer service, identifying and resolving client issues, while improving satisfaction rate and expanding client base., Skilled in configuring/maintaining operational systems and prudent in accumulating and managing confidential information., Proficient in insuring seamless flow of system functions and executing protocols to determine errors. Possess excellent communication, problem resolution, and project coordination skills.

• Amentum, Executive Assistant, 01/22, Current
• City of Seward, Seward, AK, Executive Assistant, 05/17, 12/20, Delivered exceptional administrative support to the Parks & Recreation Director, Parking Coordinator, Campground Coordinator, Sports & Rec Coordinator, and Teen & Youth Coordinator., Provided customer service and information to the public regarding department policies, procedures, contracts and other miscellaneous issues as necessary regarding parks, campgrounds, and parking., Organized meetings, while managing administrative support staff., Spearheaded special projects of event management and served as race director for various annual events., Provided website administration, social media management, advertising, and emailed weekly press releases., Conducted HR-related tasks including scheduling and conducting interviews., Prepared monthly financial reporting and oversaw credit card reconciliation., During the summer months, worked in the Parks Maintenance and Campground Divisions’ office providing support due to high volume of customers and seasonal staff., Attended meetings on behalf of the Parks & Rec Director., Prepared and monitored request for proposals, bids, and price quotes., Research supply requests, contacted vendors to gather data regarding price and availability., Tracked and distributed parking permits for mariners and commercial vehicles.
• HP (contractor), Lexington, KY, Customer Care Administrator, 03/16, 11/16, Managed contracts creation and renewal in Salesforce.com including collaborating with the renewals and contracts teams on a daily basis., Administered and coordinated daily activities including user setup, profiles, and roles., Maintained customer portals functional to allow accessing the software for resetting passwords and resolving issues., Reviewed all service reports to verify the expenses., Ordered cancellations on the customer requests and prepared final invoice for the orders., Managed customer accounts including internal users requiring access to the system., Spearheaded system migrations and protected data integrity., Generated various reports from Salesforce.com for the leadership., Ensured timely delivery of reporting and provided data to the department managers.
• Capital Metro (contractor), Austin, TX, Executive Assistant, 09/15, 01/16, Supported the VP of rail operations and functioned as primary point of contact for customers/general public on all matters of rail operations., Researched NTSB cases for VP, while prioritizing and following-up on incoming issues., Addressed public complaints and determined the appropriate course of action and processed referral., Involved in the planning of company events., Monitored processes to identify gaps and recommend/implement corrective action plans for continual improvements., Oversaw calendar management and coordinated all travel arrangements., Scheduled meetings and transcribed meeting minutes for accurate records., Managed hotel and travel logistics for employees and guests; interacted with external clients/vendors based on business and operational requirements.
• Multimedia Games, Austin, TX, Sales Executive Assistant, 04/13, 06/15, Provided a full range of administrative support to Sr. VP of Sales, Sales VP’s, Sales Director, and twelve Account Executives., Collaborated with the SVP to keep well informed of upcoming commitments and responsibilities via appropriate follow up., Oversaw complex executive calendar and email monitoring/follow-up., Supervised and directed event management., Managed personal and medical appointments, as well as vehicle maintenance and personal travel for executives., Provided exceptional hospitality to clients and facilitated in creating a welcoming environment., Prepared agendas, memos, and meeting minutes, while supplying/distributing any necessary documentation for meetings and HR related needs., Led domestic and international travel logistics management and updated executives on flight schedules.
• Environmental Systems Corporation, Knoxville, TN, Executive Assistant / Office Manager, 01/08, 12/13
• University of Kentucky, Lexington, KY, Executive Assistant / Patient Relations Coordinator, 01/04, 12/07