Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Languages
Interests
Timeline
SeniorSoftwareEngineer

Lateshe Mosley

Irving,TX

Summary

Motivated professional with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Atlantic Hotel Management
Dallas, TX
07.2023 - 09.2024
  • Managed daily operations of the hotel, including scheduling and supervising staff.
  • Ensured that guest service standards were met or exceeded at all times.
  • Resolved guest complaints in a timely manner, while maintaining a professional demeanor.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Analyzed financial data and prepared reports for senior management.
  • Oversaw payroll preparation and administration for staff.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.

Assistant General Manager

Aimbridge Hospitality
Dallas, TX
04.2019 - 07.2023
  • Optimize operations for labor cost controls using Hotel Effectiveness for multiple hotels.
  • Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors.
  • Assists with monitoring monthly inventory of supplies and equipment. Ensures that day-to-day purchases made are within budget and with approved vendors.
  • Assists Hotel Manager in uploading and coding invoices for review for profit and loss statements.
  • Assists the Hotel General Managers in generating and executing capital expenditure plans for capital improvements.
  • Manage multiple brand operations to maximize profitability, ensure product quality, and drive brand value and standards.
  • Assisting the hotel manager in responding to chargebacks for the hotel.

Assistant Store Manager

Kroger's Grocery - Starbucks
Irving, TX
05.2015 - 03.2019
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Guided storewide merchandising benchmarks to maintain operational excellence.
  • Oversaw daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
  • Assisted customers, answered questions, and resolved problems for stellar customer service.

Education

Associate of Arts - Education

Mountain View College
Dallas, TX
06-1992

Some College (No Degree) - Hospitality Administration And Management

Florida Atlantic University
Boca Raton, FL

Skills

  • Business operations knowledge
  • Team leadership strength
  • Business operations background
  • Workflow Coordination
  • Employee Relations
  • Training and development skill
  • Customer Relations
  • Payment Processing

Accomplishments

  • Promoted within 6 months to Assistant General Manager
  • • Sole manager during a catastrophe of Winter Storm for multiple brands
  • • Effective in Birch Street / Market Basket, UltiPro Payroll System & Hotel Effectiveness
  • • Successfully passed QA within my first 6 months of promotion
  • • Proven track record to increase Guest Service Scores by 10+ points
  • • Hilton Lobby and OnQ / PEP Certified & Knowledge of Marriott Global Source – LIGHTSPEED

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

OnQ

Lightspeed

Hotel Effectiveness

M3

Birchstreet

Languages

English
Native language

Interests

Reading

Assisting the displaced in my community

Timeline

Assistant General Manager

Atlantic Hotel Management
07.2023 - 09.2024

Assistant General Manager

Aimbridge Hospitality
04.2019 - 07.2023

Assistant Store Manager

Kroger's Grocery - Starbucks
05.2015 - 03.2019

Associate of Arts - Education

Mountain View College

Some College (No Degree) - Hospitality Administration And Management

Florida Atlantic University

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Lateshe Mosley