Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lateshia Blizzard

Waterbury,CT

Summary

Dynamic Program Supervisor at Residential Management Services with a proven track record in staff training and development. Expert in client advocacy and performance assessments, enhancing resident satisfaction through tailored care plans. Recognized for fostering positive relationships and streamlining operations, resulting in improved team efficiency and reduced turnover rates.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Program Supervisor

Residential Management Services
12.2024 - Current
  • Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
  • Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
  • Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
  • Evaluated program performance regularly, using data-driven insights to inform future decision making.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Attended IP, PST, transition meetings for the residents.
  • Review & Approve GER's
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.

Residential Manager

Residential Management Services
11.2016 - 12.2024
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Provided exceptional leadership during emergency
  • situations, coordinating staff response efforts effectively to ensure resident safety.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.
  • Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
  • Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
  • Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
  • Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
  • Devised and implemented patient and resident care plans, programs, policies and procedures.
  • Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
  • Streamlined administrative processes, improving efficiency within the facility without compromising on quality of care or service delivery.
  • Kept properties in compliance with local, state, and federal regulations.
  • Wrote quarterlies and held IP meeting along side with different case managers.
  • Schedule and completed fire drills with staff and residents.
  • Held staff meeting

Education

High School Diploma -

John F Kennedy
422 Highland Ave
06.2006

Skills

  • Positive working relationships
  • Written and verbal communication
  • Training and mentoring
  • Site Inspections
  • Client Advocacy
  • Resident support
  • Staff Performance Assessments
  • Payroll procedure oversight
  • Staff training
  • Staff evaluation
  • Team oversight
  • CPR/AED/FIRST-AID
  • PMT Certification
  • Med Certification

Timeline

Program Supervisor

Residential Management Services
12.2024 - Current

Residential Manager

Residential Management Services
11.2016 - 12.2024

High School Diploma -

John F Kennedy

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Lateshia Blizzard