Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

LaTeshia Jackio

Kingman,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Order Fulfillment Associate

American Woodmark
03.2022 - 10.2023
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Communicated with other departments to facilitate fulfillment activities and address issues.

IT AMBASSADOR/ PICKER/INVENTORY COUNTER

Amazon
09.2020 - 10.2021
  • Proficient daily maintenance on computers and equipment to ensure proper functions can be preformed.
  • Assisted with safety measures needed for a safe working environment.
  • Selecting and routing merchandise to proper destination at a pace acceptable to provide excellent customer experiences.
  • Accurately perform inventory assignments
  • Assisted team with operational policies and procedures to drive services.

Customer Service Representative

EVERISE/ C3
11.2019 - 09.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

SHUTTLE DRIVER

Transdev North America
11.2018 - 11.2019
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Maintained clean and neat shuttle for passenger comfort.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Delivered passengers to destinations safely and on time.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Helped passengers with luggage, collected fares and politely answered questions.

Education

High School Diploma, General Studies -

March Mountain High School
Moreno Valley, CA
06.1994

Skills

  • Paperwork Processing
  • Data Entry
  • Appointment Scheduling
  • Information Security
  • Computer Proficiency
  • Credit Adjustments
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Problem-Solving Abilities
  • Medical Terminology Knowledge
  • Quality Assurance Controls
  • Professional Telephone Demeanor
  • Microsoft Excel
  • Critical Thinking
  • Active Listening
  • Multi-Line Phone Talent

Timeline

Order Fulfillment Associate

American Woodmark
03.2022 - 10.2023

IT AMBASSADOR/ PICKER/INVENTORY COUNTER

Amazon
09.2020 - 10.2021

Customer Service Representative

EVERISE/ C3
11.2019 - 09.2020

SHUTTLE DRIVER

Transdev North America
11.2018 - 11.2019

High School Diploma, General Studies -

March Mountain High School

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LaTeshia Jackio