Lateshia Randon
Pearland,TX
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Been apart of team of employees which achieved 4 straight years of Patient satisfactory .
Overview
11
11
years of professional experience
Work History
Patient Service Coordinator
MD Anderson
HOUSTON , TX
06.2019 - Current
- Coordinate patients appointments in a the most effective way .
- Answer phone calls, help patients schedule appointments, check in patients, take patient payments, and follow-up with patients about missing documents and appointments if advised by Clinical team .
- An essential role to help patients organize care as needed
- Provided support in resolving scheduling conflicts between departments
- Ensure copays are collected with receipts to patients
- Confirmed patient appointments to maintain 95% appointment fulfillment minimum and toward negligible missed appointments.
- Consistently handle administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Continuously setting priorities and goals for personal improvement
Patient Care Technician
MD Anderson
Houston, TX
02.2013 - 05.2019
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Answered patient call signals and signal lights to determine patients' needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Restocked unit frequently with necessary medical supplies.
• Documented all date in the Epic computer system.
• Assist the patient directly and provide medical care to them as per the directions of the physician or licensed nurse.
• Ensured that patients and families received the highest quality of service in a caring and compassionate atmosphere, recognizing the individuals’ needs and rights.
Education
High School Diploma -
Columbia High School
West Columbia, TX05-1996
Skills
- Insurance Verification
- Strong Organization
- Patient Registration
- Appointment Scheduling
Affiliations
My hobbies are creating homemade skin care products that are safe for the body. I enjoy working out and servicing my body in the healthiest way .
Timeline
Patient Service Coordinator
MD Anderson
06.2019 - Current
Patient Care Technician
MD Anderson
02.2013 - 05.2019
High School Diploma -
Columbia High School