Lateshia Rivers
Montgomery,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nursing Support Technician
Jackson Hospital and Clinic
Montgomery, AL
12.2023 - Current
- Assisted nurses with patient care, including taking vital signs and performing EKGs.
- Provided support to nursing staff in the delivery of quality patient care.
- Monitored and documented patient's health status according to established standards.
- Responded promptly to requests from nurses for assistance in providing patient care.
- Assisted with transporting patients to various locations within the hospital setting.
- Conducted daily rounds to ensure that all patients are safe and comfortable.
- Restocked supplies and equipment in assigned areas on a regular basis.
- Assisted with the admission, discharge, and transfer processes of patients.
- Provided emotional support to patients and their families during difficult times.
- Maintained accurate records of patient information in accordance with HIPAA regulations.
- Prepared rooms for incoming patients by ensuring cleanliness and stocking supplies.
- Engaged with patient family and friends to provide courteous visit experience.
Package Handler
Amazon
Glenwillow, OH
08.2023 - 10.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Maintained a clean work environment by removing debris from the loading dock area.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Picked products using RF scanner to fill orders.
- Packed boxes and stock using organizational guidelines.
- Tagged and wrote identifying information on containers, boxes and cargo.
Hair Braider
BraidsbyTesha
Selma, AL
07.2019 - 08.2023
- Prepared and braided hair for clients according to their individual needs and preferences.
- Cleaned and sanitized styling tools, equipment, and workstation between each client.
- Instructed clients on how to maintain and care for their braids.
- Maintained a clean and orderly work area at all times.
- Performed scalp treatments such as steaming, oiling, shampooing, conditioning.
- Provided consultations with clients to determine desired style or look.
- Applied extensions using various techniques such as weaving, box braiding, French twists, cornrows.
- Created unique hairstyles based on customer requests or special occasions.
- Managed bookings by scheduling appointments via telephone or online platforms.
- Evaluated customer satisfaction following completion of service in order to improve future experiences.
- Welcomed clients to salon and posed questions to determine hair styling and braiding needs.
Customer Service Representative
Teleperformance USA
Montgomery, AL
07.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Technical Support Representative
Concentrix
Montgomery, AL
08.2016 - 07.2021
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Documented all activities related to technical support including processes, updates, changes made.
- Supported customers with online billing, access and account issues.
Customer Service Support Specialist
Miyas Cleaning Service
Selma , AL
08.2012 - 08.2016
- Answered customer inquiries via phone, email, and chat services.
- Provided technical assistance to customers regarding products or services.
- Resolved customer complaints in a timely manner.
- Managed daily operations of the call center team.
- Developed strategies to improve customer satisfaction ratings.
- Assessed departmental operations to determine areas for improvement and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier
Burger King
Montgomery, AL
06.2011 - 08.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Certified Clinical Medical Assistant - Healthcare
Fortis College
Montgomery, AL05-2018
High School Diploma -
Southside High School
Selma, AL05-2010
Skills
- Vital signs monitoring
- Patient Care Coordination
- Compassionate Care
- Patient Ambulation
- Privacy and confidentiality
- Medical Records Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Technical Support
- Adaptive team player
- Payment Processing
- Retail sales customer service
- Customer Service
- Microsoft Excel
- Customer Relationship Management (CRM)
- Critical Thinking
- High-energy attitude
- Problem-solving abilities
- Follow-up skills
- Tactful and diplomatic
- Customer Complaint Resolution
- HIPAA Compliance
- Patient Flow Management
- Data Entry
- Patient Relations
- Team Player
- positive attitude
- dependable
- Reliability
- Database Management
- Calm Under Pressure
- Phone Etiquette
- Call handling
- Goal-Oriented
Certification
- Certified Medical Assistant 05/2018
Fortis College Montgomery, Al
Timeline
Nursing Support Technician
Jackson Hospital and Clinic
12.2023 - Current
Package Handler
Amazon
08.2023 - 10.2023
Customer Service Representative
Teleperformance USA
07.2021 - 07.2022
Hair Braider
BraidsbyTesha
07.2019 - 08.2023
Technical Support Representative
Concentrix
08.2016 - 07.2021
Customer Service Support Specialist
Miyas Cleaning Service
08.2012 - 08.2016
Cashier
Burger King
06.2011 - 08.2012
Certified Clinical Medical Assistant - Healthcare
Fortis College
High School Diploma -
Southside High School