Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latesia Jung

Anderson,IN

Summary

I am a Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. As well as a Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Production Worker

Carrier
03.2024 - 11.2024
  • Assembled tubing, pipe fittings, sheet metal, motors, and other furnace components.
  • Striped wires, solder, and assembled small electrical parts.
  • Operated machines, inspected and tested products to ensure quality.
  • Packed completed units into cartons or crates as needed.
  • Followed site safety rules and report any environmental concerns immediately.
  • Read and interpreted blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Used soldering equipment and wiring to assemble electrical and electronic systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Service Representative

Verida
03.2023 - 06.2023
  • Assisted callers efficiently and in a polite, courteous and professional manner at all times
  • Conducted appropriate screening and eligibility functions
  • Obtained correct information to schedule appropriate modes of transportation
  • Maintained current knowledge of local operating transportation policies
  • Accurately and effectively used trip scheduling and dispatch software
  • Maintained client, company and employee confidentiality

SPOC REPRESENTATIVE

Freedom mortgage
06.2021 - 10.2022
  • Acted as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options
  • Answered inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent
  • Worked with borrower on repayment plans to get them back to a current status
  • Assisted the borrower with loss mitigation options, how to apply, and status updates
  • Remained as the single point of contact until the borrower is current or approved for loss mitigation
  • Maintained confidentiality of customer’s nonpublic information
  • Provided written and verbal responses to customer inquiries as needed
  • Answered inbound/outbound calls involving customer service and collection issues

Vacation Specialist

Bluegreen Vacations
03.2021 - 06.2021
  • Ability to use proper grammar and punctuation through online chats
  • Answered the phone calls in a professional manner with super outgoing and fun personality
  • Handled customer complaints by turning things around for the customer
  • Obtained positive vacation rental reviews
  • Think on the job and working well with others
  • Adjusted, modified, and reserved vacations for Bluegreen Vacation club owners

Customer Service Representative

Parker Technology
11.2017 - 10.2018
  • Enhanced guest satisfaction by delivering a personalized and human-centric parking experience.
  • Provided face-to-face customer support via live HD video, ensuring prompt assistance.
  • Ensured facility owners could deliver empathetic and interactive customer service without incurring large capital and operational expenses.

Server/Runner

Light bound LLC
09.2017 - 06.2018
  • Opened store daily and ensured all safety protocols were followed before Pacer games
  • Followed proper food handling methods as outlined by health department guidelines.
  • Delivered food orders promptly and courteously.
  • Stayed informed about daily specials, new menu items, promotions.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

High School -

Broad Ripple High School
06.2017

Skills

  • Assembly protocols
  • Workplace cleanliness
  • Complaint resolution
  • Scheduling
  • Call center procedures
  • Punctuality and reliability
  • Time management
  • De-escalation techniques
  • Technical troubleshooting
  • Dispute resolution
  • Computer proficiency
  • [Software] CRM system proficiency
  • Customer education
  • Positive and professional
  • Live chat support
  • Critical thinking
  • Inbound and outbound calling
  • Decision-making
  • Adaptability and flexibility

Timeline

Production Worker

Carrier
03.2024 - 11.2024

Customer Service Representative

Verida
03.2023 - 06.2023

SPOC REPRESENTATIVE

Freedom mortgage
06.2021 - 10.2022

Vacation Specialist

Bluegreen Vacations
03.2021 - 06.2021

Customer Service Representative

Parker Technology
11.2017 - 10.2018

Server/Runner

Light bound LLC
09.2017 - 06.2018

High School -

Broad Ripple High School

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Latesia Jung