LaTessa Bratten
Horseshoe Bend,United States
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
12
12
years of professional experience
Work History
Automotive Sales Professional
Mark Martin Chevy, Buick, GMC
Ash Flat, AR
12.2019 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Effectively located merchandise across various stores to address customer needs.
- Located desired vehicles at other dealerships.
- Maintained compliance with all service, quality and regulatory standards.
- Prepared purchased vehicles and completed final delivery checks.
- Outlined sales, warranty and service procedures.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Finance Manager
Freedom Ford
Melbourne, AR
06.2017 - 06.2019
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Collaborated with team members to achieve target results.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendations.
- Explained very technical financial information to applicants in easy to understand language.
- Interviewed prospective loan applicants to determine up front eligibility and screen for approval.
- Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.
- Collected data from customers such as assets, salaries, debts and employment status.
- Verified information about applicant history with credit bureaus and other agencies to approve or deny loans.
- Reviewed loan applications and documents for accuracy and completeness.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Company Owner
Presitge Cleaning Services
Mountain Home, AR
04.2016 - 06.2017
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Ordered new cleaning supplies for upcoming jobs.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Organized and used industrial cleaning products following strict safety procedures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Production Machine Operator
Eaton Corporation
Mountain Home, AR
06.2010 - 06.2016
- Managed open and close of batch process from start to completion for batch tracking.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Manually set up machinery.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Operated machining equipment safely with team of operators.
- Documented production activity in logs and job tickets.
- Monitored machine operation for compliance with policies, procedures and processes.
- Followed instructions and directions on batch tickets for accurate results.
- Identified and corrected issues or inconsistencies found in batch samples.
- Collected batch samples of product for quality control.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Maintained quality of product by checking labels, packaging and other factors.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Kept detailed production records and identified hold-ups.
- Complied with company and OSHA safety rules and regulations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Education
High School Diploma -
Hinkley Big Rock High School
Hinckley, IL06.1991
Skills
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Excellent Written and Verbal Communication
- Meeting Sales Goals
- Exceeding Customer Expectations
- Product Demonstrations
- Product Knowledge
- Store Policies and Procedures
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Excellent Customer Service
- Building Customer Relationships and Loyalty
- Detail-Oriented
- Reliable and Responsible
- Decision Making
- Time Management
- Goal-Driven
- Honest and Ethical
- Relationship Building
Timeline
Automotive Sales Professional
Mark Martin Chevy, Buick, GMC
12.2019 - Current
Finance Manager
Freedom Ford
06.2017 - 06.2019
Company Owner
Presitge Cleaning Services
04.2016 - 06.2017
Production Machine Operator
Eaton Corporation
06.2010 - 06.2016
High School Diploma -
Hinkley Big Rock High School
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