LaTessia Wilder
Five Points
Summary
Dynamic leader with proven expertise in operational efficiency and staff development, honed at Colony Bank and Community Bank & Trust. Excelled in enhancing customer satisfaction and retention, achieving sales goals, and ensuring regulatory compliance. Skilled in time management and sales strategy, with a track record of optimizing team productivity and performance.
Overview
19
19
years of professional experience
Work History
Banking Center Operations Manager
Colony Bank
03.2012 - Current
- Manage daily banking operations, ensuring compliance with federal regulations and internal policies.
- Ensured accurate record-keeping through regular audits and adherence to established documentation protocols.
- Developed strong relationships with clients, resulting in increased customer satisfaction and retention.
- Enhanced employee productivity through performance evaluations and targeted coaching sessions.
- Managing and leading a team of banking professionals
- Overseeing daily operations of the banking center
- Achieving sales goals and customer satisfaction targets
- Providing exceptional customer service and support
- Ensuring compliance with banking regulations and procedures
- Auditing branch operations
- Managing HR records
- Administering disciplinary actions
- Creating and updating budgets
- Reporting on staffing levels
Teller
Community Bank & Trust
11.2005 - 03.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Bank Customer Service Representative
Community Bank & Trust
11.2005 - 03.2012
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
Education
Associate of Applied Science - Business Administration And Management
Southern Union State Community College
Wadley, AL05-2003
Skills
- Operational efficiency optimization
- Staff training and development
- Time management mastery
- Sales strategy development
Accomplishments
Leadership Troup-Troup County
Troup County Chamber Of Commerce Board Member
Troup County Youth Leadership Board Member
Rotary Club Member
Leadership Troup
Leadership Troup is a ten-month program that includes leadership training, as well as sessions focused on local government, healthcare, education, social issues, tourism, and more. I thoroughly enjoyed networking among my peers and fulfilling the platform of the amazing program.
My completion and graduation was June 2020
Timeline
Banking Center Operations Manager
Colony Bank
03.2012 - Current
Teller
Community Bank & Trust
11.2005 - 03.2012
Bank Customer Service Representative
Community Bank & Trust
11.2005 - 03.2012
Associate of Applied Science - Business Administration And Management
Southern Union State Community College
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