Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lateya Gonzales-Hardesty

West Palm Beach

Summary

Highly skilled Medical Scribe with significant experience in facilitating patient flow and ensuring accurate documentation of patient encounters. Strengths lie in medical terminology, charting, and multitasking within high-volume environments. Previous roles demonstrate ability to contribute positively to team efficiency and improve overall clinic operation.

Overview

6
6
years of professional experience

Work History

Medical Scribe

CuraWest
Denver
02.2021 - Current
  • Obtained accurate medical histories from patients and documented them into the EMR system.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Collaborated with healthcare team members to discuss and resolve documentation discrepancies.
  • Reviewed and updated patient documentation for accuracy and completeness.
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
  • Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
  • Managed and organized medical documents to ensure easy access for healthcare providers.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Identified mistakes in reports and checked with doctors to obtain correct information.

Server

Papamigos
Delray Beach
09.2023 - 01.2024
  • Responded to ad hoc cleaning duties at end of shift.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Addressed complaints to kitchen staff and served replacement items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Filled condiments and napkin containers during slack periods.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Server

Juicy Seafood
03.2021 - 11.2022
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Inspected dishes and utensils for cleanliness.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Restaurant Hostess

Kona Grill
01.2019 - 03.2021
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Answered customer questions about hours, seating, and menu information.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Receptionist

Post Hair Company
03.2019 - 06.2020
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled office meetings and client appointments for staff teams.
  • Responded to inquiries from callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Tracked important information in spreadsheets and ran reports or generated graphs using data.

Education

High School Diploma -

Cherry Creek High School
Greenwood Village, CO
05.2018

Bachelor of Science - Nursing

Keiser University
West Palm Beach, FL

Skills

  • Guest Relations Management
  • Bill Computation
  • Dining Customer Service
  • Cash Handling
  • Sales Expertise
  • Check Payment Processing
  • Order Supplies
  • Suggestive Selling
  • Process Payments
  • Order Accuracy
  • Hospitality Service Expertise
  • Active Listening
  • Organization and Efficiency
  • Performance Improvement
  • Learning Strategies
  • Organization skills
  • Reminder Calls
  • Schedule Management
  • File documents
  • Prioritization
  • Document Control
  • Data inputting
  • Multi-Line Telephone Systems
  • Calendar Management
  • Patient documentation
  • HIPAA compliance
  • Data entry accuracy
  • Chart organization
  • Professionalism and ethics
  • Time management aptitude
  • Strong communication skills
  • Adaptability in Fast-paced environments
  • Customer Service

Timeline

Server

Papamigos
09.2023 - 01.2024

Server

Juicy Seafood
03.2021 - 11.2022

Medical Scribe

CuraWest
02.2021 - Current

Receptionist

Post Hair Company
03.2019 - 06.2020

Restaurant Hostess

Kona Grill
01.2019 - 03.2021

High School Diploma -

Cherry Creek High School

Bachelor of Science - Nursing

Keiser University

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Lateya Gonzales-Hardesty