Latha Chandran
Bothell,WA
Summary
Experienced Product Owner with a passion for driving innovation and creating customer-centric products. Skilled in creating and managing product roadmaps and working with stakeholders. I have over 20 years of experience as an information technology Analyst/PO, specializing in enterprise application support, implementation, configuration management, product management, database dependencies and lead for scrum ceremonies providing required deliverables and status. Motivated and forward-thinking product owner with 5+ years of experience in the IT industry. My mission is to drive product innovation and excellence by leveraging my skills, experience, and domain knowledge, and by collaborating with diverse and talented teams. I am always eager to learn new technologies, methodologies, and best practices to deliver projects that meet and exceed customer expectations and business goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Product Owner
T-Mobile
01.2017 - 11.2023
- Interacted professionally with various groups like executives, managers, subject matter experts, and software developers
- Demonstrated the ability to use analytics and optimization tools to inform product planning and prioritization. Collaborates with Product Managers to support the prioritization of feature enablers defined by architects within the product roadmap.
- Prioritized backlog tasks and planned sprints with the team, based on the sequencing and ranking of features defined in the product roadmap.
- Demonstrated strong technical acumen by effectively communicating complex technical concepts to cross-functional teams
- Actively managed shifting priorities through a prioritized backlog
- Led product development initiatives as a Product Manager
- Monitored feedback from customers, internal stakeholders, and market trends to drive product improvements and iterations
- Engaged with teams to advise them on the need for QA Automation, methodologies, and best practices. Actively driven the execution of user acceptance testing (UAT) activities with support from business and technology team members.
Senior Engineer/Scrum master
T-Mobile
05.2011 - 01.2017
- Release Lead for all Speech IVR monthly deployments and production fixes
- Created user story acceptance criteria to get requirements from stakeholders and refined those stories with the scrum team
- Facilitated Agile ceremonies including daily stand-ups, sprint planning, sprint review, and retrospective meetings
- Managed and re-prioritized the product backlogs
- Coached and mentored cross-functional teams on Agile best practices
- Functioned as a liaison between product, IT, customer delivery, and development teams
- Worked closely with project manager to ensure the work managed by teams achieves the highest value and priority of the business
- Utilized JIRA and Confluence to track sprint progress, identify bottlenecks, and optimize workflow processes.
- Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions.
- Leads and participated in Business and User Acceptance sessions for confirmation of requirements.
- Ensured that all requirements and journeys support the delivery of business value, fulfill goals and objectives, and meet stakeholder needs.
System Analyst
AT&T Mobility
01.2001 - 03.2011
- Performed Analysis, Design and Maintenance of IVR Application Production Support
- Supported to maintain IVR Admin tool
- Working as a lead role for IVR Reporting application
- Worked on building the new hardware for IVR Reporting platform migration
- Maintaining SQL scripts to put the Work request which we get from Business to get the new features to the TSDB Database
- Involved in multiple Billing Releases in various applications
- Leads 24/7 Production On-Call Support
- Testing, QA, and Documentation.
Education
Master’s in computer applications -
Bharathidasan University
01.1998
Bachelor’s in mathematics -
BCM College
01.1995
Skills
- Agile Development
- Scrum project management
- Excel
- PowerPoint
- SQL Server Management Studio
- JIRA
- Confluence
- Microsoft Project
- SmartSheets
- Azure DevOps
- UCCE application
- Waterfall
- ITIL frameworks
- Reporting tools
- QA automation tools
Certification
Certified Scrum Product Owner (CSPO) Scrum Alliance
Accomplishments
Spotlight Award for various projects leading Total Experience at T-Mobile.
Timeline
Product Owner
T-Mobile
01.2017 - 11.2023
Senior Engineer/Scrum master
T-Mobile
05.2011 - 01.2017
System Analyst
AT&T Mobility
01.2001 - 03.2011
Master’s in computer applications -
Bharathidasan University
Bachelor’s in mathematics -
BCM College