Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages Technologies
Timeline
Generic

Latha Purushothaman

FREMONT,California

Summary

Results-oriented CRM consultant with a strong background in Siebel, Salesforce, and Test Automation field. Expertise in the complete life cycle of CRM project development, including System Analysis, Design, Development, Testing, Deployment, and Production Support & Maintenance. 6+ years of experience in Siebel Field service, Call Center, Public sector and Marketing modules. Worked in Siebel workflow customization and Siebel Open UI customization. Hands on experience with Salesforce Service cloud. Completed Salesforce Admin Certification 2019. Developed test automation suites for Siebel & Salesforce CRM using Robot framework and integrated with Jenkins for CI/CD integration. Articulate in written and verbal communication along with strong interpersonal skills, quick learner, a good team player with the ability to work effectively with all levels of an organization and individually as well.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Software Engineer

OptiKPI
03.2023 - Current
  • ApplicationUI customization
  • Application Support tickets handling

CRM Consultant

Sofigate Oy
01.2020 - 12.2022
  • Siebel Public Sector: - Siebel Application Development involving Siebel Open UI customization and Nexus Bridge using Vue js - Siebel application maintenance Support - Created automated test cases for Siebel application using Robot Framework.

Senior Software Developer

Sofigate Oy
01.2018 - 12.2020
  • Neste Oy: - Salesforce service workflow configuration of cloud email to case config - Apex triggers on case updates - End to end development from start to deployment

Senior Software Developer

Roger Studio Oy
01.2014 - 12.2017
  • Konecranes Oy: - Siebel Field Service application support and development - Automated testing of Siebel Field Service application using Robot Framework. - Integrated automated testsuite with Jenkins built for test report generation. - Created base test framework classes and keywords for testing Siebel applications.

Siebel developer

Roger Studio Oy
01.2011 - 12.2014
  • Customer : Konecranes Oy
  • Www.konecranes.com - Multilingual support for Siebel application. - Siebel handheld development for Field service application. - Siebel work package configuration and customization. - Siebel workflow customization.

Software Developer

Air Dice Oy
01.2010 - 12.2011
  • Worked in game development support.

Education

Master in Computer Applications -

IGNOU
01.2005

Bachelors in Computer Science -

University of Madras
01.2001

Skills

  • Siebel CRM
  • Siebel Open UI
  • Siebel Handheld
  • Javascript
  • JQuery
  • Soap
  • SQL
  • Nexus bridge
  • OPA(Oracle Policy automation)
  • Lightning Component
  • Workflows
  • Salesforce CRM
  • Test Automation Frameworks: Robot Framework
  • Selenium
  • Python
  • Protractor Js and Jasmine Framework

Certification

  • Salesforce certified Administrator -2019
  • Salesforce Certified Service Cloud Consultant -2023

Languages Technologies

  • CRM technologies: Siebel CRM (8.0,8.1.14,16,19); Siebel OpenUI ; Siebel Task UI, Siebel Handheld, Siebel Open UI. Advanced JavaScript Training, Oracle 9i SQL, OPA(Oracle Policy Automation).
  • Salesforce Admin, Sales Cloud, Field Service
  • Javascript frameworks: JQuery, AngularJS, Nodejs.
  • Test Automation Frameworks: Robot Framework; Selenium; Jasmine.

Timeline

Senior Software Engineer

OptiKPI
03.2023 - Current

CRM Consultant

Sofigate Oy
01.2020 - 12.2022

Senior Software Developer

Sofigate Oy
01.2018 - 12.2020

Senior Software Developer

Roger Studio Oy
01.2014 - 12.2017

Siebel developer

Roger Studio Oy
01.2011 - 12.2014

Software Developer

Air Dice Oy
01.2010 - 12.2011

Master in Computer Applications -

IGNOU

Bachelors in Computer Science -

University of Madras

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Latha Purushothaman