Lathan Adams
Waxahachie,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Team Leader
VNA Texas
02.2022 - Current
- Maintain call volume of 60-80 calls per day with the intent for Patient Advocate and Business from potential clients and social workers whiling addressing all walks clients inquiry.
- Refers patients to other potential services that may be available to them (both within the Society and other area agencies).
- Works with intake volunteers and interns – helps to train them on the intake process.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Maintains confidentiality per HIPAA standards.
- Strong organizational, interpersonal, written and oral skills.
- Perform other duties and focused special projects as assigned
Resolution Specialist
Cherbonay At Marsalis Independent Living Center
01.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handles 30-50 incoming calls a day to place orders.
- Check incoming email and respond to all inquiries
- Heavy email and phone communication with clients and vendors, including corporate level interactions
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- - Collaborate with other team members to ensure customer satisfaction.
- Delivers efficient and effective 5-star customer service.
- Received and posted monthly payments from clients.
Education
Bachelors of Liberal Arts
University of Houston - Downtown
Houston, TX05.2025
Associate of Science - Science Education
Dallas College
Dallas, TX07.2023
Skills
- Complaint resolution
- Report Preparation
- Technical Support
- Order Fulfillment
- Call center experience
Timeline
Customer Service Team Leader
VNA Texas
02.2022 - Current
Resolution Specialist
Cherbonay At Marsalis Independent Living Center
01.2021 - 01.2022
Bachelors of Liberal Arts
University of Houston - Downtown
Associate of Science - Science Education
Dallas College