Lathan Pulce
Missouri City,MO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Hospitality Worker/General Labor Worker
Qwik
06.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organized work environment.
- Assisted in setting up banquet tables and chairs for seamless events.
- Developed and maintained positive relationships with guests for satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Security Guard Officer
Belle Station
01.2017 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored employee activities, confirming compliance with security regulations.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Guard Officer
Black Stone Security
05.2021 - 04.2022
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
High School Diploma -
Proviso
Chicago, IL05.2000
Skills
- Nightly Audits
- Hospitality Environments
- Rotation Procedures
- Cocktail Knowledge
- Quality Assessments
- Operational Procedures
- Food Running
- Dining and Amenity Recommendations
- Managing Multiple Tasks
- Proper Storage Procedures
Timeline
Hospitality Worker/General Labor Worker
Qwik
06.2022 - Current
Security Guard Officer
Black Stone Security
05.2021 - 04.2022
Security Guard Officer
Belle Station
01.2017 - Current
High School Diploma -
Proviso
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