Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
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Lathanio Ferguson

Nassau,BS

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Island Services Manager

Disney Cruise Lines
Abaco, Castaway Cay
08.2023 - Current

Island Services Manager consists of managing multiple roles including: Food and Beverage (standards, sanitation, HACCP), Housekeeping, Space cleaning, Guest services, Environmental compliance, Costume (uniform) inventory, Stewarding and Training of standards.

  • Coordinated with other departments to ensure timely resolution of guest inquiries.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Conducted routine inspections of facilities to ensure safety standards are met.
  • Monitored the use of approved sanitizing methods, chemicals, and equipment.
  • Provided training on general sanitation guidelines to staff members.
  • Analyzed data from temperature logs to ensure safe storage conditions for perishable items.
  • Educated employees about proper handwashing techniques as well as how to properly store food items.
  • Inspected food processing and preparation areas for sanitation compliance.
  • Maintained records of all uniform orders and tracked shipments to ensure timely delivery.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Provided support during special events such as conferences or conventions when necessary.
  • Collaborated with other departments on various projects as needed.
  • Practiced safe work habits and wore protective safety equipment.
  • Organized and monitored daily, weekly, and monthly inventory reports.
  • Implemented procedures for timely replenishment of materials based on demand forecasts and usage history.

Island Services Assistant Manager

Disney Cruise Lines
Castaway Cay, Abaco
03.2021 - 03.2023
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Created, updated, and monitored project schedules for multiple departments.
  • Maintained accurate records of all tasks completed by the team.
  • Provided support in identifying critical path activities to ensure deadlines are met.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Conducted regular meetings with project teams to discuss progress and set goals.
  • Implemented preventive controls to ensure that food safety requirements are met.
  • Performed regular inspections of the facility and equipment to ensure compliance with HACCP standards.
  • Maintained records on all inspection activities and corrective actions taken as needed.
  • Created and implemented daily cleaning schedules for staff members.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Responded promptly to maintenance requests from guests or staff members.

Island Services Coordinator

Disney Cruise Lines
Abaco, Castaway Cay
02.2017 - 03.2022
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols.
  • Inspected guest rooms for cleanliness prior to guest check-in.
  • Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
  • Scheduled regular inspections of public areas, guest rooms, corridors, stairways., ensuring that they meet standards of cleanliness.
  • Researched new products or methods for improving efficiency in housekeeping operations.
  • Practiced safe work habits and wore protective safety equipment.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Communicated with maintenance team on damages to repair.
  • Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
  • Inspected food processing and preparation areas for sanitation compliance.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.

Custodial Host

Disney Cruise Lines
Abaco, Castaway Cay
08.2010 - 02.2017
  • Performed pressure washing of residential and commercial buildings;.
  • Cleaned driveways, patios, decks, and sidewalks with pressure washer;.
  • Used appropriate detergents or chemicals as necessary;.
  • Followed safety protocols while using pressurized water jets;.
  • Loaded and moved dirt, rocks, equipment and materials.
  • Operated equipment to remove debris, sand or other equipment from streets and work areas.
  • Identified, sorted, and separated recyclable materials such as plastic, paper, metal, glass, and cardboard.
  • Operated machinery to compact recyclables for transport.
  • Inspected incoming materials for contamination before sorting them into designated bins or areas.
  • Followed all safety protocols while operating heavy machinery and working around hazardous materials.
  • Adhered to company policies regarding safety, quality control, and customer service standards.
  • Cleaned and sanitized all kitchen surfaces, equipment and utensils.
  • Swept and mopped floors in the kitchen area.
  • Operated dishwashing machine to wash dishes, glasses, silverware and pots and pans.
  • Followed health safety guidelines while performing duties within the kitchen environment.
  • Washed dishware, cutlery and glasses by hand or machine.
  • Restocked kitchen supplies and recorded kitchen inventory each shift.
  • Disinfected kitchen surfaces, equipment and tools using cleaner to sanitize.

Education

High School Diploma -

C.C. Sweeting High
Nassau, Bah
06-2008

Some College (No Degree) - Information Technology

Synergy Bahamas
Nassau, Bah

Skills

  • Coordinating Schedules
  • Supply Ordering
  • Safety Trained
  • Preventive Maintenance
  • Workplace Safety
  • Inventory Management
  • Teamwork And Collaboration
  • Ms Office
  • Positive Attitude
  • Computer Skills
  • Food Safety Requirements
  • Cleaning And Sanitizing

Affiliations

  • Fishing
  • Billiards (Pool)
  • Bowling

Certification

  • OSHA 30
  • Emerging Leaders Program
  • Project Management (Harvard Manage Mentor)

References

References available upon request.

Timeline

Island Services Manager

Disney Cruise Lines
08.2023 - Current

Island Services Assistant Manager

Disney Cruise Lines
03.2021 - 03.2023

Island Services Coordinator

Disney Cruise Lines
02.2017 - 03.2022

Custodial Host

Disney Cruise Lines
08.2010 - 02.2017

High School Diploma -

C.C. Sweeting High

Some College (No Degree) - Information Technology

Synergy Bahamas
Lathanio Ferguson