LaThenna Cox
Poteau,OK
Summary
Proven leader in banking, notably with First National Bank of Heavener/Poteau, enhancing operational efficiency and customer satisfaction through expert cash handling and interpersonal skills. Excelled in team collaboration, problem-solving, and business development, achieving significant improvements in employee performance and customer service. Skilled in marketing and operations management, consistently meeting organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Assistant Cashier / Poteau Branch Manager
First National Bank of Heavener/Poteau
10.2006 - Current
- Worked with other associates to support tellers and management needs.
- Identified partnership opportunities and established favorable business connections.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Balance daily cash totals for whole organization.
- Balance Jack Henry CPS account daily.
- Process customer debit card disputes daily.
- Marketing and social media point of contact for bank.
- Internal cash drawer auditor.
- Responsible for staff scheduling and vacations.
- Processing bookkeeping tasks and paperwork, wires, stop payments, unauthorized ACH's, printing statements.
- Employee committee co chairman
- New Accounts representative
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Teller Supervisor
First Texas Bank
09.2005 - 10.2006
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Central Vault Teller
First National Bank Of Texas
05.2005 - 09.2005
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
Superior / Arvest Bank
05.2002 - 03.2005
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Applied Technology
Rogers State University
Claremore, OKAssociate of Arts - Telecommunications
Carl Albert State College
Poteau, OK05.2002
Skills
- Interpersonal Relations
- Cash handling expertise
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Professional Appearance
- Marketing
- Operations Management
- Business Development
Timeline
Assistant Cashier / Poteau Branch Manager
First National Bank of Heavener/Poteau
10.2006 - Current
Teller Supervisor
First Texas Bank
09.2005 - 10.2006
Central Vault Teller
First National Bank Of Texas
05.2005 - 09.2005
Teller
Superior / Arvest Bank
05.2002 - 03.2005
Applied Technology
Rogers State University
Associate of Arts - Telecommunications
Carl Albert State College
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