Latherin Thomas Jr.
Aurora,IL
Summary
An accomplished leader with a proven track record at McDonald's Corp., enhancing operational performance and guest satisfaction. Expert in inventory management and staff leadership, I've driven significant performance improvements in both restaurant operations as well as employees. Leveraged a strategic planning and collaborative approach to fostered team success and business growth, achieving notable increases in profitability and market share in both company owned and owner operator restaurants.
A restaurant professional with proven track record in managing dining establishments with a wide spectrum of volumes, focusing on elevating guest satisfaction and operational performance. Known for fostering healthy working relationships, collaborative team environments and consistently achieving business goals. Possesses strong skills in communication, staff management, financial oversight, coupled with a results-driven mindset.
Developed skills in high-pressure, guest-centric environments, ready to transition into new opportunities. Experienced team leader and operational management, ensuring efficiency and high standards of operating seeking to leverage these transferrable skills to create positive outcomes and drive success in new opportunity.
A strong background in guiding teams, managing initiatives, and achieving strategic objectives whom excels in executing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
35
35
years of professional experience
Work History
Restaurant Owner/Operator
McDonald's Restaurant
11.2020 - 04.2024
- Managed a $11 million, four restaurant portfolio of urban market challenged restaurants and grew sales positive 15% over a three year period.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Developed three new restaurant general managers in 11 months for sites with no general manager experience.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed payroll, daily deposits, and cost controls.
- Motivated staff to perform at peak efficiency and quality.
- Recruited, hired, and trained talented staff to fill vacancies.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
MGR-Franchise Business Partner
McDonald's Corp.
01.2015 - 11.2020
- Consistently delivered on company targeted Key Performance Metrics through organizations
- Responsible for 6 Operator Organizations with accumulative 36 restaurants
- Company lead for MOCNI (McDonald's Operators of Chicago & Northwest Indiana)
- Company lead for GWOS (Greater Wisconsin Operators Syndicate)
- Company liaison for BMOA (Black McDonald's Operators Association)
- Consulted operators in motivating employees of all levels to be goal driven, productive and engaged in work.
- Supported organizations execute for results multiple company driven initiatives within established timeframes.
- Maintained professional, strategic, and results driven relationships with owner operators, their mid management and organizations.
- Fostered a healthy working relationship with operators by supporting their business plan, being accountable for delivering on expectations, resolving operator/company disputes promptly, maintaining open lines of communication, and ensuring franchising standards are consistently executed.
- Developed and maintained healthy working relationships with operations, marketing, finance, people, franchising and various other subject matter experts and suppliers to leverage in support and consultation with operators.
- Achieved company and operator organization goals by supporting the develop and execution of strategic plans and performance metrics.
- Developed a strong system culture focused on professional engagement, collaboration, and continuous learning opportunities top down and bottom up.
- Consulted operators on developing and managing budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Consulted operators through leveraging customer feedback tools to gather insights and using this information to guide their strategic planning and decision-making to improve organization performance.
- Partnered with operators in leveraging professional development programs for all staff levels, leading to improved competencies, skill sets and performance.
- Facilitated operator lead, company supported brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Supported operators with reducing operational costs through comprehensive process improvement initiatives and resource management.
- Increased company market share with strategic business planning, franchising decisions, organization development efforts, expanding business locations into untapped markets.
Field Operations Supervisor
McDonald's Corp.
08.2007 - 01.2015
- Responsible for a patch of 5 to 7 restaurants accumulating over $30 million in sales to deliver company established performance goals in people, operations execution and profitability.
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
- Ensured sites consistently leveraged the system for tracking inventory levels in real-time, minimizing supply shortages while reducing excess stock costs.
- Ensured restaurant policies aligned with regulatory requirements as well as internal initiatives aimed at sustainable business practices.
- Collaborated with restaurant general management to develop strategic plans for operational improvements, driving long-term success in the patch.
- Leveraged training materials and facilitated onboarding processes and training for new hires, improving overall team performance.
- Trained staff on preventative maintenance programs to reduce equipment downtime and extend the life cycle of assets within the company''s control.
- Assessed employee performance through regular evaluations, providing constructive feedback and accountability parameters to promote growth and improvement.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Directed projects according to schedule and quality demands.
- Analyzed operational data to identify trends and opportunities for process optimization, leading to increased efficiency across all aspects of field operations.
Education
No Degree - Business Administration And Management
College of DuPage
Glen Ellyn, IL08.1992
No Degree - Business Administration
University of Southwestern Louisiana
Lafayette, LA10.1990
High School Diploma -
St Augustine High
New Orleans, LA01-1988
Skills
- Staff management
- Waste reduction
- Customer engagement
- Staff leadership
- Operations management
- Schedule management
- Inventory management
- Staff hiring
- Labor cost controls
- Cost control
- Business planning
- Financial planning
- Teamwork and collaboration
McDonald's People Award
McDonald's People Award is awarded to the individual that demonstrates a strong passion for people through their leadership, collaboration, executing for results, teamwork and people development while meeting or exceeding business results.
Timeline
Restaurant Owner/Operator
McDonald's Restaurant
11.2020 - 04.2024
MGR-Franchise Business Partner
McDonald's Corp.
01.2015 - 11.2020
Field Operations Supervisor
McDonald's Corp.
08.2007 - 01.2015
No Degree - Business Administration And Management
College of DuPage
No Degree - Business Administration
University of Southwestern Louisiana
High School Diploma -
St Augustine High
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