Hi, I’m
LaThesha Cherry
Glendale,AZ
Summary
To obtain a full-time position with customer services-oriented roles in a growth-oriented organization,that will allow me to use my skills in order to improve customer service experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
years of professional experience
Work History
ADOT Motor Vehicle DivisionGoodyear, AZ
Level 1 Customer Service Representative
03.2023 - 05.2024
Job overview
- Managed a high call volume of 200 + calls per day with a 30% transfer rate and a zero-deflection rate
- Educated customers with policies and procedures, specific to their needs and concerns
- Provided an exceptional level of customer service to residents and non-residents of Arizona, inquiring about services with Motor Vehicle Division
- Managed a wide variety of complex and challenging situations involving Title and Registration, Driver
- License and
- Identification, Online Services on AZMVDNOW website
- Guided customers step by step with establishing online access to their motor vehicle account, troubleshooted problems with login issues, de-escalated the call with providing general information to the customer, improving overall customer experience.
Trinity Services IncGoodyear, AZ
Butcher/Customer Services Representative
08.2022 - 03.2023
Job overview
- Prepared, rimmed, weighed, and labelled meat produced for ADCRR (Arizona Department of Correction
- Rehabilitative and Reentry) facility
- Ensured a safe working environment by storing meat in accordance with health and safety regulations
- Maintained production projections and planned production in advance for distribution
- Forwarded weekly menu ingredients and menus to the internal clerks located in 5 respective kitchen locations
- Maintained daily logs of warmer, freezer temperatures, as well as sanitation chemical potencies.
Education
Rio Salado Community CollegeTempe, AZ
from Construction Trade; Electrical in Electrical, Business Management in Business Management
May.2023
Rio Salado Community CollegeTempe, AZ
College from Computer Information Systems
March.2017
Rio Salado CollegeTempe, AZ
from Graphic Arts in Graphic Design
October.2015
Rio Salado Community CollegeTempe, Phoenix, AZ
General Equivalency Diploma from General Studies
May.2010
August.2006
Skills
- Genesys Cloud
- InterpersonalSkills Conflict Resolution
- Leadership Skills Microsoft Office Proficient
- Problem Solving skills Self Awareness
- Complaint resolution
- Administrative support
- Service standard compliance
- Professional telephone demeanor
Timeline
Level 1 Customer Service Representative
ADOT Motor Vehicle Division
03.2023 - 05.2024
Butcher/Customer Services Representative
Trinity Services Inc
08.2022 - 03.2023
Rio Salado Community College
from Construction Trade; Electrical in Electrical, Business Management in Business Management
Rio Salado Community College
College from Computer Information Systems
Rio Salado College
from Graphic Arts in Graphic Design
Rio Salado Community College
General Equivalency Diploma from General Studies