Latia Bain-Augustin
Front Desk Receptionist
Orlando,FL
Summary
Dynamic hospitality professional with extensive experience at Wyndham Disney Springs, excelling in customer service and team collaboration. Proven ability to enhance guest relations and streamline operations, ensuring a welcoming environment. Skilled in time management and problem-solving, consistently delivering exceptional experiences and fostering positive relationships with both guests and colleagues.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Wyndham Disney Springs
02.2022 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Housekeeper
Portofino Hotel Universal Studios
05.2021 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Blackjack Dealer
Emerald Bay Resort Bahamas
05.2005 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Hostess
LPIA International Airport
05.2018 - 01.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Nassau Christian Academy
Nassau, Bahamas Casino Career Academy
Nassau, Bahamas Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Administrative skills
- Hospitality services
- Issue handling
- Guest relations
Timeline
Front Desk Receptionist
Wyndham Disney Springs
02.2022 - 06.2024
Housekeeper
Portofino Hotel Universal Studios
05.2021 - 01.2022
Hostess
LPIA International Airport
05.2018 - 01.2020
Blackjack Dealer
Emerald Bay Resort Bahamas
05.2005 - 01.2017
Nassau Christian Academy
Casino Career Academy
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