Latia blocker
Chicago,IL
Summary
Dynamic professional with a proven track record in customer service and dispatching at United Quick Transportation. Expert in decision-making and active listening, effectively resolving conflicts and enhancing customer loyalty. Skilled in data entry, ensuring accurate and timely communication, which contributed to seamless operations and improved service delivery.
Overview
17
17
years of professional experience
Work History
Dispatcher
United Quick Transportation
04.2015 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Target
06.2008 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL06-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Dispatcher
United Quick Transportation
04.2015 - Current
Customer Service Representative
Target
06.2008 - 08.2012
High School Diploma -
Carl Schurz High School
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