Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latia Foster

HARRISBURG,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.

Overview

4
4
years of professional experience

Work History

PCA Personal Care Aide

Spring arbor
09.2023 - 11.2023
  • Provided meal preparation for an average of 40 new clients per month
  • Delivered quality care to an average of 40 new clients per month
  • Provided companionship for an average of 40 new clients per month
  • Assisted with daily ADL's daily
  • Communicated with other medical facilities such as; hospice, doctors, hospitals, etc
  • Transport to and from meals
  • Transport to and from physical therapy
  • Give reports to families when needed.

Front Desk Receptionist

Ferguson HVAC
06.2023 - 08.2023


  • Inputting invoices
  • Maintaining general office duties
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Team Leader- Collections

Alorica- Goldman sachs Bank
02.2020 - 06.2023
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Streamlined communication within the team for better collaboration and decision making.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Serve as business contact between the customer service operations group and all of the internal departments to address and resolve processing exceptions and/ or escalated customer concerns/complaints.

Education

General -

Bryant Highschool
Alexandria, VA
08.2008

Skills

  • Remote Team Management
  • Effective Communication
  • Conflict Resolution
  • Time Management
  • Critical Thinking
  • Customer Focus
  • Technical Expertise
  • Decision Making
  • Task Prioritization
  • Team Building
  • Attention to Detail
  • Active Listening
  • Organizational Skills
  • Schedule Management
  • Staff Management
  • Customer Service
  • Hiring and Training
  • Team Leadership
  • MS Office
  • Computer Skills
  • Professional and Courteous
  • Problem Resolution

Timeline

PCA Personal Care Aide

Spring arbor
09.2023 - 11.2023

Front Desk Receptionist

Ferguson HVAC
06.2023 - 08.2023

Team Leader- Collections

Alorica- Goldman sachs Bank
02.2020 - 06.2023

General -

Bryant Highschool
Latia Foster