LaTia Glover

Coordinated client transitions to Paycor product suite using effective change management practices.

Served as primary contact during implementation, escalating issues to business partners when necessary.

Established strong client relationships through clear expectations and mutual trust.

Consulted clients on best practices to achieve implementation milestones and goals.

Collaborated with Implementation team to ensure accurate database configurations.

Tested client data and system configurations, resolving discrepancies promptly.

Analyzed client issues, recommending solutions in collaboration with Technical Support staff.

Maintained project status in management software, providing real-time updates to stakeholders.

• Facilitated payroll setup and processing for clients.
• Managed benefits administration and billing components setup.
• Utilized accounting fundamentals to troubleshoot client issues.
• Oversaw human resource management activities.
• Provided training and consultation on Microsoft Dynamics GP software.
• Conducted product testing to ensure quality standards.
• Executed SQL scripts to address back-end issues.
• Implemented onboarding processes for new clients.

• Resolved payroll issues for approximately 500 clients with effective assistance.
• Provided training to new and existing clients using phone and GoToMeeting platforms.
• Proactively monitored Perform system to identify necessary corrective actions.
• Oversaw daily payroll operations to guarantee timely payments for assigned clients.
• Investigated software, payroll, and tax questions to deliver accurate answers.
• Guided clients on procedures to foster self-sufficiency with the system.
• Maintained detailed records of client communications in Salesforce for future reference.
• Supported quarter-end and year-end reporting tasks while ensuring compliance.