Latia Gordon
VERO BEACH,US
Summary
With over 19 years of extensive leadership and supervisory experience in phlebotomy and customer relations, I bring a wealth of expertise to any team. Strong track record in enhancing operational efficiency, team building, and process improvement within healthcare settings demonstrates commitment to driving success and organizational growth. Dedicated to leveraging exceptional communication and problem-solving skills to continue making a positive impact in the field.
Overview
20
20
years of professional experience
Work History
GROUP IV LEAD
Quest Diagnostics
03.2019 - Current
- Lead PSC operations, ensuring task accuracy and enhancing client satisfaction
- Mentor staff, boosting morale and fostering professional development
- Collaborate with teams to ensure policy adherence and improve communication
- Implement scheduling solutions, increasing productivity and resource use
- Monitor safety protocols, maintaining a secure and efficient environment
- Directed team operations and ensured compliance with safety protocols, elevating service reliability and enhancing client trust
- Partnered with cross-functional teams to streamline processes, fostering improved communication and consistent policy implementation
- Analyzed operational metrics for PSCs, providing actionable insights that supported strategic decision-making and efficiency optimization
- Guided team through mentorship and feedback, promoting professional development and boosting team morale effectively
- Developed data-driven strategies to enhance PSC efficiency, leading to measurable improvements in operational performance
- Facilitated workshops to improve team skills, fostering a culture of continuous learning and development among staff members
SHIFT SUPERVISOR
CVS Health
12.2022 - 10.2024
- Responsible for ensuring the completion of all opening and closing procedures
- Addressed and resolved customer concerns in line with company guidelines.
- Assist customers with their questions, problems and complaints
- Supervised and monitored tasks of store employees.
PSR III, SITE LEAD
Quest Diagnostics
04.2016 - 03.2019
- Led site operations at Quest Diagnostics, enhancing efficiency and teamwork while ensuring compliance and improving patient satisfaction
- Managed daily operations as PSR III, optimizing workflow and fostering a high-performance culture, achieving notable improvements in service delivery
- Facilitated team development and cross-functional collaboration, driving process improvements and creating a cohesive work environment
- Streamlined patient check-in processes, leading to measurable reductions in wait times and enhancing overall patient experience
PSR I
Quest Diagnostics
05.2009 - 04.2016
- Contributed to a high-performing team by efficiently processing specimens, ensuring timely and accurate results for patient diagnostics
- Enhanced lab efficiency by streamlining specimen collection processes, leading to quicker turnaround times and improved patient satisfaction
LAB TECHNICIAN
Primary Care of the Treasure Coast
11.2007 - 10.2008
- Executed precise lab procedures, ensuring compliance with safety regulations while supporting team efficiency and fostering a culture of learning
- Worked closely with medical staff to streamline lab processes, improving turnaround times and contributing to a supportive team dynamic
PHLEBOTOMIST/SPECIMEN PROCESSOR
Indian River Medical Center
02.2005 - 10.2007
- Efficiently collected and processed blood samples, ensuring accurate results and enhancing patient care at Indian River Medical Center
- Streamlined specimen processing workflows, reducing turnaround time and improving laboratory efficiency during tenure at Indian River Medical Center
- Worked closely with medical staff to ensure prompt and accurate specimen handling, fostering a team-oriented environment at Indian River Medical Center
- Meticulously handled and processed specimens, ensuring compliance with medical protocols and reducing errors at Indian River Medical Center
Education
ASSOCIATE OF ARTS - GENERAL STUDIES
Keiser University
ASSOCIATES IN SCIENCE - HEALTHCARE ADMIN AND MANAGEMENT
Penn Foster College
Scottsdale, AZSkills
- Leadership
- Phlebotomy
- Customer Relations
- Supervision
- Scheduling
- Team Building
- Process Improvement
- Communication Skills
- Problem Solving
- Training Development
Accomplishments
Group Lead Development Program
Timeline
SHIFT SUPERVISOR
CVS Health
12.2022 - 10.2024
GROUP IV LEAD
Quest Diagnostics
03.2019 - Current
PSR III, SITE LEAD
Quest Diagnostics
04.2016 - 03.2019
PSR I
Quest Diagnostics
05.2009 - 04.2016
LAB TECHNICIAN
Primary Care of the Treasure Coast
11.2007 - 10.2008
PHLEBOTOMIST/SPECIMEN PROCESSOR
Indian River Medical Center
02.2005 - 10.2007
ASSOCIATE OF ARTS - GENERAL STUDIES
Keiser University
ASSOCIATES IN SCIENCE - HEALTHCARE ADMIN AND MANAGEMENT
Penn Foster College