LATIA GORDON
Vero Beach,FL
Summary
Group Lead with extensive leadership and supervisory experience, bringing over 19 years of expertise in phlebotomy and customer relations. Demonstrates a strong track record in enhancing operational efficiency, team building, and process improvement within healthcare settings. Committed to leveraging skills in communication and problem-solving to drive continued success and organizational growth.
Overview
20
20
years of professional experience
Work History
GROUP IV LEAD
Quest Diagnostics
03.2019 - Current
- Lead PSC operations, ensuring task accuracy and enhancing client satisfaction
- Mentor staff, boosting morale and fostering professional development
- Collaborate with teams to ensure policy adherence and improve communication
- Implement scheduling solutions, increasing productivity and resource use
- Monitor safety protocols, maintaining a secure and efficient environment
- Directed team operations and ensured compliance with safety protocols, elevating service reliability and enhancing client trust
- Partnered with cross-functional teams to streamline processes, fostering improved communication and consistent policy implementation
- Analyzed operational metrics for PSCs, providing actionable insights that supported strategic decision-making and efficiency optimization
- Guided team through mentorship and feedback, promoting professional development and boosting team morale effectively
- Developed data-driven strategies to enhance PSC efficiency, leading to measurable improvements in operational performance
- Facilitated workshops to improve team skills, fostering a culture of continuous learning and development among staff members
SHIFT SUPERVISOR
CVS Health
12.2022 - 10.2024
- Responsible for ensuring the completion of all opening and closing procedures
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Assist customers with their questions, problems and complaints
- Supervise the store's crew through assigning, directing and following up of all activities
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
PSR III, SITE LEAD
Quest Diagnostics
04.2016 - 03.2019
- Led site operations at Quest Diagnostics, enhancing efficiency and teamwork while ensuring compliance and improving patient satisfaction
- Managed daily operations as PSR III, optimizing workflow and fostering a high-performance culture, achieving notable improvements in service delivery
- Facilitated team development and cross-functional collaboration, driving process improvements and creating a cohesive work environment
- Streamlined patient check-in processes, leading to measurable reductions in wait times and enhancing overall patient experience
PSR I
Quest Diagnostics
05.2009 - 04.2016
- Contributed to a high-performing team by efficiently processing specimens, ensuring timely and accurate results for patient diagnostics
- Enhanced lab efficiency by streamlining specimen collection processes, leading to quicker turnaround times and improved patient satisfaction
LAB TECHNICIAN
Primary Care of the Treasure Coast
11.2007 - 10.2008
- Executed precise lab procedures, ensuring compliance with safety regulations while supporting team efficiency and fostering a culture of learning
- Worked closely with medical staff to streamline lab processes, improving turnaround times and contributing to a supportive team dynamic
PHLEBOTOMIST/SPECIMEN PROCESSOR
Indian River Medical Center
02.2005 - 10.2007
- Efficiently collected and processed blood samples, ensuring accurate results and enhancing patient care at Indian River Medical Center
- Streamlined specimen processing workflows, reducing turnaround time and improving laboratory efficiency during tenure at Indian River Medical Center
- Worked closely with medical staff to ensure prompt and accurate specimen handling, fostering a team-oriented environment at Indian River Medical Center
- Meticulously handled and processed specimens, ensuring compliance with medical protocols and reducing errors at Indian River Medical Center
Education
ASSOCIATE OF ARTS - GENERAL STUDIES
Keiser University
ASSOCIATES IN SCIENCE - HEALTHCARE ADMIN AND MANAGEMENT
Indian River State College
Vero Beach, FL12.2024
Skills
- Leadership
- Phlebotomy
- Customer Relations
- Supervision
- Scheduling
- Team Building
- Process Improvement
- Communication Skills
- Problem Solving
- Training Development
- Training and coaching
Accomplishments
- Supervised team of 34 staff members.
- 10-Week Group Lead Development Program
Timeline
SHIFT SUPERVISOR
CVS Health
12.2022 - 10.2024
GROUP IV LEAD
Quest Diagnostics
03.2019 - Current
PSR III, SITE LEAD
Quest Diagnostics
04.2016 - 03.2019
PSR I
Quest Diagnostics
05.2009 - 04.2016
LAB TECHNICIAN
Primary Care of the Treasure Coast
11.2007 - 10.2008
PHLEBOTOMIST/SPECIMEN PROCESSOR
Indian River Medical Center
02.2005 - 10.2007
ASSOCIATES IN SCIENCE - HEALTHCARE ADMIN AND MANAGEMENT
Indian River State College
ASSOCIATE OF ARTS - GENERAL STUDIES
Keiser University
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