LATIA GORDON
Vero Beach,FL
Summary
Group Lead with extensive leadership and supervisory experience, bringing over 19 years of expertise in phlebotomy and customer relations. Demonstrates a strong track record in enhancing operational efficiency, team building, and process improvement within healthcare settings. Committed to leveraging skills in communication and problem-solving to drive continued success and organizational growth.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
GROUP IV LEAD
Quest Diagnostics
05.2009 - Current
- Lead PSC operations, ensuring task accuracy and enhancing client satisfaction
- Mentor staff, boosting morale and fostering professional development
- Collaborate with teams to ensure policy adherence and improve communication
- Implement scheduling solutions, increasing productivity and resource use
- Monitor safety protocols, maintaining a secure and efficient environment
- Directed team operations and ensured compliance with safety protocols, elevating service reliability and enhancing client trust
- Partnered with cross-functional teams to streamline processes, fostering improved communication and consistent policy implementation
- Analyzed operational metrics for PSCs, providing actionable insights that supported strategic decision-making and efficiency optimization
- Guided team through mentorship and feedback, promoting professional development and boosting team morale effectively
- Developed data-driven strategies to enhance PSC efficiency, leading to measurable improvements in operational performance
- Facilitated workshops to improve team skills, fostering a culture of continuous learning and development among staff members
SHIFT SUPERVISOR
CVS Health
12.2022 - 10.2024
- Responsible for ensuring the completion of all opening and closing procedures
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Assist customers with their questions, problems and complaints
- Supervise the store's crew through assigning, directing and following up of all activities
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
Education
ASSOCIATE OF ARTS - GENERAL STUDIES
Keiser University
Associate of Science - Healthcare Management
Penn Foster College
Scottsdale, AZ 08.2024 - Current
Human Resource Analyst
Coursera
05.2025 - Current
Six Sigma White Belt
Coursera
05.2025 - Current
Skills
- Leadership
- Phlebotomy
- Customer Relations
- Supervision
- Scheduling
- Team Building
- Process Improvement
- Communication Skills
- Problem Solving
- Training Development
- Training and coaching
Accomplishments
- Supervised team of 34 staff members.
- 10-Week Group Lead Development Program
Timeline
Human Resource Analyst
Coursera
05.2025 - Current
Six Sigma White Belt
Coursera
05.2025 - Current
Associate of Science - Healthcare Management
Penn Foster College
08.2024 - Current
SHIFT SUPERVISOR
CVS Health
12.2022 - 10.2024
GROUP IV LEAD
Quest Diagnostics
05.2009 - Current
ASSOCIATE OF ARTS - GENERAL STUDIES
Keiser University
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