Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latia Irving

ST PETERSBURG

Summary

Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Strong emphasis on team collaboration and achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Data Entry Administrator

Eckerd College
06.2013 - 03.2016
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
  • Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
  • Expedited invoice processing times by accurately entering financial data into accounting systems.

Customer Service Representative

Walmart.com
07.2016 - 04.2018
  • Provided quality service to customers and associates inquiring about the availability of products or status of orders.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to resolve service and billing issues.
  • Placed larger orders and assisted with tracking and refunding order

Customer Service Representative

Direct Wines
11.2018 - 05.2020
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Upsold products and services to address customer needs and maximize sales.
  • Made outbound calls to obtain account information.

Customer Service Representative

HSN, Home Shopping Network
07.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Managed timely and effective replacement of damaged or missing products.

Education

High School Diploma -

Dixie Hollins High School
06.2009

Skills

  • Credit card transaction management
  • Effective troubleshooting skills
  • Proficient in technology
  • Experience in high-call volume environments
  • Strong listening and communication abilities
  • Proficient typing skills: 50-65 WPM

Timeline

Customer Service Representative

HSN, Home Shopping Network
07.2022 - 04.2024

Customer Service Representative

Direct Wines
11.2018 - 05.2020

Customer Service Representative

Walmart.com
07.2016 - 04.2018

Data Entry Administrator

Eckerd College
06.2013 - 03.2016

High School Diploma -

Dixie Hollins High School

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