LATIA JERIDO
Cleveland,Ohio
Summary
Adept at enhancing organizational efficiency and client satisfaction, my tenure at R and R Outreach Services honed my case management prowess and empathetic client engagement. Leveraging expertise in healthcare software, including EPIC, and a proven record in crisis intervention, I excel in driving impactful community outreach and fostering meaningful improvements in service delivery. Smart professional with experience in developing, leading and managing a wide range of community service projects. Skilled at creating and maintaining successful relationships with clients, volunteers and community stakeholders. Proven ability to develop and implement effective strategies for building and enhancing community service programs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housing Specialist
Eden
01.2025 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Helped clients find permanent or temporary housing.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness Number%.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Analyzed local housing market trends, utilizing data to advocate for the development of additional affordable housing units in areas with high demand.
Homeless Prevention Case Manager
R and R Outreach Services
01.2021 - Current
- Provided referrals for additional supportive services based on identified needs of each individual client.
- Assisted clients in developing life skills such as budgeting, job search techniques, parenting classes and other workshops.
- Attended court hearings on behalf of clients facing eviction proceedings or other legal matters related to housing instability.
- Participated in weekly meetings with the interdisciplinary team to discuss progress of cases and develop service plans for each individual client.
- Facilitated group sessions on topics related to homelessness prevention including housing search techniques and conflict resolution.
- Assisted clients in completing applications for public benefits programs such as SNAP or Medicaid.
- Engaged clients in meaningful activities designed to increase self-sufficiency while promoting positive behavior change.
- Created monthly reports outlining status of all active cases along with successes achieved during the month.
- Conducted outreach activities to engage homeless individuals into the program's services.
- Developed and implemented strategies to support homeless individuals in obtaining housing, employment, and access to social services.
- Provided case management services for clients with a range of needs including health, mental health, substance abuse, legal issues, financial assistance, and education.
- Monitored client compliance with court orders pertaining to rent payments or other conditions imposed by the judge.
- Collaborated with community partners such as local shelters, food pantries and other organizations to provide coordinated care for clients.
- Monitored progress of projects, identified areas for improvement and implemented corrective action plans when necessary.
Human Resources Assistant
Nesco
01.2022 - 12.2022
- Supported day-to-day operations of HR functions and duties.
- Filed papers and documents into employee files.
- Maintained and updated employee records to support accuracy and compliance.
- Managed employee database such as Ultipro provided HR reports as requested.
- Managed payroll processing by verifying timesheets and ensuring accuracy of payments.
- Provided administrative support to managers by scheduling meetings, arranging conference calls and taking notes during meetings.
- Managed employee database and provided HR reports as requested.
- Collaborated with other departments to coordinate staffing needs across the organization.
- Facilitated communication between management and staff regarding changes in policies or procedures.
- Assisted with recruitment and interview processes to develop pipeline of candidates for employment.
- Maintained employee records including benefits, leaves of absence, performance reviews and disciplinary actions.
- Created job postings, screened resumes and conducted interviews for potential hires.
- Assisted with recruitment and interview processes to develop pipeline of candidate's for employment.
- Experience with database systems such as Dayforce and Ultipro.
Healthcare Customer Service
RelateCare
10.2019 - 12.2020
- Schedule patients per provider orders
- Review patients' upcoming appointments with patients, and families and provide itineraries for upcoming appointments
- Ensure all required information for pre-registering patients is captured and entered accurately and efficiently
- Answer questions regarding Billing Disputes and view their Insurance and formulary and Referral's and receiving on average over 70 inbound calls per day and generating over 20 outbound and utilized EPIC.
Customer Service Representative Team Lead
General Dynamics
09.2017 - 10.2019
- Responsible for assisting consumers with application, enrollment, change of plan, and termination healthcare coverage, specializing in affordable care act health plans
- Determined eligibility for special enrollment period and qualifications for premium tax credit
- Resolves Data Matching Issues to insure to validity and security of client.
- Adapted easily in rapidly changing environments and successfully handled multiple projects simultaneously.
- Performed administrative tasks such as scheduling shifts, assigning duties and maintaining attendance records.
- Collaborated with other departments such as marketing, sales, IT. to ensure seamless integration of services across the organization.
- Identified areas of improvement and created solutions to maximize operational efficiency.
- Managed escalated complaints from customers in a professional manner while adhering to organizational guidelines.
- Developed training materials for new hires on effective communication techniques when dealing with customers.
Customer Service
AAA Allied Group
04.2016 - 08.2017
- Received incoming calls and responds to Members requests for roadside assistance
- Maintained a pleasant and professional telephone manner during roadside crisis
- Listened and asked questions for additional information as necessary
- Triage and dispatch calls contingent upon degree of client safety
- Used specialized computer system 'D3 Software'.
Medical Billing and Customer Service Representative
Xerox
01.2013 - 04.2016
- Answered phones for Medicare client-based population, to educate them on Medicare part C coverage benefits and policies
- Entered demographics in Citrix based system, for inquiries and validation process
- Reviewed and resolved Medicare billing issues and discrepancies, forwarded to the appropriate escalation department
- Verified accuracy and eligibility through InSiq, and Sliq computer systems
- Educated clients on various Medicare plans, premiums, co-pays, deductibles during open enrollment period
- Explained patient responsibility and tier level prescription drug plans for Part D coverage
- Contacted provider regarding claim status, and billing issues
- Experience with handling difficult customers
- Knowledgeable of Medicare Part A, B, C, and D
- Knowledgeable of premiums, deductibles, co-pays, co-insurance and benefit plan amounts
- Explained costs and payment options
- Familiar with CMS regulations
- Knowledge of Formulary and Non-Formulary Drugs
- Answered in and out bound calls from Physicians' offices/insurance companies and resolved issues in a timely manner
- Assist with pre-authorizations and other billing issues.
Education
High school diploma - undefined
Skills
- CLIENTS (2 years)
- MEDICARE (1 year)
- ACA (Less than 1 year)
- Knowledge of Microsoft of office products
- Epic
- Triage
- Medical Scheduling
- HIPAA
- Medical Billing
- Help Desk
- Hospital Experience
- CPT Coding
- CITRIX (1 year)
- INCOMING CALLS (1 year)
- Experienced utilizing computerized phone systems
- Proficient with various healthcare-based software ie Citrix, NGD, Oracle Familiar with health insurance plans both Private and Government
- Medical Office Experience
- Insurance Verification
- EMR Systems
- Medical Records
- Active Directory
- Patient Care
- Medical Coding
- Salesforce
- VPN
- Microsoft Outlook
- Microsoft Excel
- ICD-10
- Customer service
- Team Collaboration
- Networking Abilities
- Public Speaking
- Goal Setting
- Policy Knowledge
- Volunteer Management
- Empathy and Compassion
- Ultipro
- VMWare
- Office experience
- Documentation review
- Medical terminology
- Conflict Resolution
- Organizational Skills
- Housing Navigation
- Case Management
- Computer Literacy
- Crisis Intervention
- Problem Solving
- Community Outreach
Certification
CPR Certification, 2023-10, Present
Timeline
Housing Specialist
Eden
01.2025 - Current
Human Resources Assistant
Nesco
01.2022 - 12.2022
Homeless Prevention Case Manager
R and R Outreach Services
01.2021 - Current
Healthcare Customer Service
RelateCare
10.2019 - 12.2020
Customer Service Representative Team Lead
General Dynamics
09.2017 - 10.2019
Customer Service
AAA Allied Group
04.2016 - 08.2017
Medical Billing and Customer Service Representative
Xerox
01.2013 - 04.2016
High school diploma - undefined
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