Latia Johnson
Forest Heights,Maryland
Summary
Dynamic and results-oriented professional with a Bachelor of Science in Business Administration specialized in Human Resource Management. Demonstrated expertise in talent acquisition, employee training and development, and fostering positive employee relations. Proven ability to drive operational excellence and customer satisfaction through effective leadership and cross-functional team coordination. With over five years of experience managing diverse teams, adept at leveraging HR strategies to optimize organizational success.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Associate General Manager
Carquest Auto Parts
10.2017 - Current
- Provided exceptional customer service and resolved issues promptly, enhancing customer satisfaction.
- Conducted comprehensive training and development sessions to foster skill enhancement and professional growth.
- Collaborated with store manager in talent acquisition efforts, identifying and recruiting qualified candidates.
- Successfully achieved and exceeded personal sales targets, demonstrating proficiency in various automotive systems.
- Managed employee
General Manager
Advance Auto Parts/Carquest Auto Parts
10.2012 - 03.2017
- Maintained outstanding customer service while efficiently managing store systems.
- Conducted training sessions to ensure adherence to high customer service standards.
- Successfully achieved store sales goals, managed inventory, and analyzed business reports.
- Established and maintained professional customer relationships, enhancing loyalty and satisfaction.
- Led selection, onboarding, and retention processes for employees, ensuring a talented and cohesive team.
Education
MBA - Human Resource Management
Trinity Washington University
Washington, DC 05.2024 - Current
Bachelor of Science in Business Administration: Human Resource Management -
Colorado Technical University
Colorado Springs 09.2018 - 04.2024
Skills
- Human Resource Management
- Employee Relations
- Training and Development
- Cross-functional Team Coordination
- Employee Scheduling
- Hiring and Onboarding
- Decision-Making
- Customer Relationship Management (CRM)
- Inventory Control
- Customer Service Management
Street
Forest Heights
City
Maryland
State
20745
Honors And Affiliations
- Dean's List – Colorado Technical University (2018-2024)
- SHRM Student Chapter- Executive Board Secretary – Colorado Technical University (2023 – Present)
- First Generation Student Experience Club: Active Member- Colorado Technical University (2023 – Present)
- Active Member – The National Society of Leadership and Success (N.S.L.S)
Professional Highlights
- Advance Auto Parts Leader's Circle June 2018 Recipient
- Elite Sales Performance Award (130% over sales target)
- Recipient of multiple awards for outstanding performance
- Participant in Advance Auto Parts Leadership Program (February 2014, June 2015)
Timeline
MBA - Human Resource Management
Trinity Washington University
05.2024 - Current
Bachelor of Science in Business Administration: Human Resource Management -
Colorado Technical University
09.2018 - 04.2024
Associate General Manager
Carquest Auto Parts
10.2017 - Current
General Manager
Advance Auto Parts/Carquest Auto Parts
10.2012 - 03.2017
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