Latia Jones

Ability to make an impact, influence, and achieve results with effective negotiation, problem-solving, and communication skills.

Ability to work collaboratively and build relationships across teams and functions.

Ability to analyze, organize and prioritize work while meeting multiple deadlines.

Contributes to a positive, ethical and respectful working environment and communicates openly with others.

Monitors performance to ensure compliance with department and/or company standards

Crossed trained in RCS and USBC systems.

Experienced in handling processed for RCS including settlement, cease and desist, DMSP, forbearance, and reages

Experienced in handling processes for USBC including forbearance, DMSP and reages.

Resolving overdue bills and collecting payments from the individual for the debt.

Finding a resolution for customers who are struggling financially and communication with Loss Mitigation to help resolve

delinquent account.

Keep track of debtors to make sure payments are made on the due date and the account remains current.

Knowledge of legal regulations related to real estate after foreclosure.

Experience in effective collection regulations, techniques, and practices.

Work with subject matter expert with new hire development.

Coaching agents on higher level de-escalations and handling irate customers. Thorough review of customers’ accounts and

issues regarding product liability.

Worked closely with the client regarding product escalations

Worked with UPS to resolve cases with products that were lost or damaged in transit. Supervised the Office of President team

handling highly escalated customers. Was the first to become Top Supervisor twice within one year.

Showed the ability to assist a team with 20 or more agents.

Coached and developed agents into future leaders with the company.

Outline agents’ key performance indicators to ensure positive and consistent improvement.

Assisted with troubleshooting Samsung Products such as cell phones, tablets, chargers.

Demonstrated exceptional customer service.

Implementation of constructive criticism to succeed in the company.