Latia Stewart
Shirley,NY
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
Mather Hospital Northwell Health
Port Jefferson, New York
07.2023 - Current
- Verifies patients insurance and collects additional insurance such as No Fault and Workers Compensation.
- Assists patients and/or families in resolving hospital bills; advises and counsels patients of their payment responsibility due to the hospital.
- Establishes patients’ financial obligations and sets-up payment arrangements or provide other information on payment options such as Financial Assistance.
Financial Advisor
Optum360
Melville, NY
02.2022 - 09.2022
- Servicing a high volume of billing related customer requests
- Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
- Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
- Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
Laboratory Accessioner
New York Cancer And Blood Specialists
Port Jefferson, NY
03.2021 - 11.2022
- Maintained compliance with standards for patient confidentiality, work accuracy and infection control.
- Adhered to safety procedures when handling specimens and working in laboratory.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Processed specimens and prepared each for shipment to testing laboratories.
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Captured client and specimen data electronically to build and update files.
- Cleaned and sterilized lab area, tools and equipment.
- Maintained clean and fully operational laboratory equipment.
- Processed 250+ hematology and chemistry samples daily.
Patient Service Representative
Northwell Health
Melville, NY
01.2021 - 04.2021
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Referred patients to appropriate professionals and services.
- Scheduled patient COVID-19 Vaccine appointments with Salesforce.
- Confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information using Patient ListApp Management Application.
Marketplace Facilitated Enroller
UnitedHealth Group
Hempstead, NY
07.2017 - 05.2020
- New York State Certified Assistor
- Knowledge of New York State government health insurance benefit programs, including Medicaid / CHP / Essential Plan
- FACETS, Salesforce experience
- Provides assistance to the community in understanding the marketplace and the insurance programs it offers.
- Provides individuals and small businesses with assistance in completing their enrollment application in order to receive health care coverage.
- Educates potential members on the tools available to help narrow their plan options.
- Assists members to compare and contrast the benefits costs and the quality ratings of different plans.
Customer Service/Billing Representative
Cablevision
Melville, NY
02.2016 - 06.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
Education
Associate of Applied Science - Healthcare Management
Sanford-Brown Institute - Melville
2012
Certified Medical Assistant - Medical Assistant
Sanford Brown Institute
Melville, NYSkills
- Member service and support
- Customer service best practices
- Courteous demeanor
- Inbound and outbound calling
- Customer relations
- Organizational strengths
- Call center experience
- Adaptive team player
- Outstanding clerical abilities
- MS Office
Timeline
Financial Services Representative
Mather Hospital Northwell Health
07.2023 - Current
Financial Advisor
Optum360
02.2022 - 09.2022
Laboratory Accessioner
New York Cancer And Blood Specialists
03.2021 - 11.2022
Patient Service Representative
Northwell Health
01.2021 - 04.2021
Marketplace Facilitated Enroller
UnitedHealth Group
07.2017 - 05.2020
Customer Service/Billing Representative
Cablevision
02.2016 - 06.2017
Associate of Applied Science - Healthcare Management
Sanford-Brown Institute - Melville
Certified Medical Assistant - Medical Assistant
Sanford Brown Institute