LaTia Wilson
St Louis,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
SSM Health Cardinal Glennon Children's Hospital
03.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
Manager
Applebee's Neighborhood Grill & Bar
07.2017 - 01.2024
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
Security Officer
Whelan Security
08.2013 - 07.2017
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shift Manager
McDonald's Restaurant
03.2006 - 08.2013
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
No Degree - Accounting Technology And Bookkeeping
Forest Park Community College
Saint Louis, MO12.2025
High School Diploma -
Lafayette Senior High School
Wildwood, MO05.2009
Skills
- Problem-Solving
- Patient Education
- Multitasking and Organization
- Financial Procedures Adherence
- Patient check-in
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Insurance Verification
- 50 WPM Typing Speed
- Outbound Calling
- Epic Certified
Timeline
Patient Access Representative
SSM Health Cardinal Glennon Children's Hospital
03.2023 - Current
Manager
Applebee's Neighborhood Grill & Bar
07.2017 - 01.2024
Security Officer
Whelan Security
08.2013 - 07.2017
Shift Manager
McDonald's Restaurant
03.2006 - 08.2013
No Degree - Accounting Technology And Bookkeeping
Forest Park Community College
High School Diploma -
Lafayette Senior High School