LaTia C. Webb

- Analyzing and interpreting laws, regulations, and policies

- Reviewing and verifying incoming checks

- Explaining policies and procedures for document handling

- Aligning and managing electronic files in Document Management Systems

- Reviewing escalated issues and deciding on necessary actions

- Interacting with employees to fulfill scanning and indexing requests

- Analyzing mailing data and making recommendations for process improvement

- Tracking daily metrics to create reports

- Preparing paper correspondence for workflow processes

- Monitoring and analyzing the system for failed images

- Maintaining department standards for scanning and indexing documents

• Enhanced team productivity by providing administrative support and coordinating daily operations.

• Accepts high volume of inbound calls for unemployment applicants, perform chat services, follow scripts, and process claims accordingly
• Conduct outbound calls as needed to assist with claim information or identify missing information
• Document all encounters in clear and concise logs
• Develop the knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Consistently meet individual performance standards/metrics.
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
• Researched customer inquiries using modern technology and proactively improved internal processes.
• Followed up with customers on unresolved issues.
• Conducted full claim investigations and reported updates and legal actions.
• Collected and analyzed data and initiated improvements to increase security and performance.
• Conducted prompt and thorough investigations on referred files.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Responded to customer calls and emails to answer questions about products and services.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Acted as liaison between clients and technical associates, translating complex ideas into easy-to-understand explanations.

• Provided training to new employees
• Pick and Pack orders for customer distribution
• Assisted manager with problem solving
• Provided system technical support to employees and consumers
• Followed policies and procedures-Hygienics Zoning Program
• Promoted Company Culture.
• Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
• Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Provided/assisted with personal care and emotional support for person served
• Assisted the individuals in reaching goals based on their plans
• Demonstrated positive behavioural management techniques and communicated with individuals in a person-cantered, age-appropriate manner
• Communicated with the Case Manager, Program Director, and persons-served regarding schedule implementation and other needs for the person receiving services
• Engaged persons-served in meaningful community/recreational activities
• Completed progress notes, daily logs, timesheets, individual planning activities, and other documentation thoroughly, accurately, and on time
• Attended and actively participated in required training, mandatory monthly staff meetings, and supervision meetings
• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Liaised with community members, recommending resources and programs.
• Assisted in implementation of community support services in alignment with needs.
• Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Increased customer satisfaction by resolving issues.
• Identified issues, analyzed information and provided solutions to problems.

• Operated/ monitored and managed all sifting and packaging equipment, including production and cleanup pieces
• Responsible for maintaining accurate and complete paperwork
• Followed manufacturing procedures
• Understanding and sanitation concerning capital COP and clean up
• Maintained and monitored all Q.C
• Dot in production programs per Hilmar cheese and ingredient standards
• Completed and responded to all in process testing
• Communicated, interacted, and worked efficiently with team members to help achieve
• Department goals
• Perform master sanitation program duties as a sign
• Department team participation: capital GMP audits, behavior sampling, safety audit,
• Accident Investigation, management presentation, follow up on outstanding work orders, etc
• Promote it and follow up the company hygiene zoning program.
• Prepared reports detailing findings of inspections, investigations and tests.
• Collected samples and tested system components.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
• Collected samples for testing to accurately compute findings.
• Analyzed and interpreted sample data and blueprints to determine and measure specifications and inspection and testing procedures.