Dependable office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Organized and efficient Data Entry Clerk with 9 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Hi, I’m
LaTiana Harris
Summary
Overview
9
years of professional experience
Work History
Diagnostic Pathology Medical Group, Inc.
Data Entry Specialist
07.2022 - 04.2024
Job overview
- Daily handle of enclosed chemicals, human tissue and fluid
- Scanned documents and saved in database to keep records of essential organizational information.
- Sent completed entries for evaluation and final approval.
- Organized, sorted, and checked input data against original documents.
- Followed data entry protocols, rules and regulations.
- Daily data entry of various accession types
- Troubleshooting and resolved data entry/requisition/specimen bottle issues
- Responded to phone calls, emails and other requests
- Identified any discrepancies or incomplete information not provided on the requisition or bottle and placing the case on the problem log for further follow-up and resolution
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Maintained files, records and chronologies of entry activities.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Worked independently with the current data entry accessioning staff in a busy setting
Above and Beyond Home care
Office Assistant and Caregiver
02.2022 - Current
Job overview
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record employee data.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Customer Service and In-home support experience
- Duties include, but not limited to providing services to adults with developmental disabilities who chose to live in their own home
- Scheduling doctor and lab appointments, Making calls to outside agencies for support resources
- Reviewed and requested updated documents for employee files
- Filing, record keeping, organizing and data entry.
Randstad
Warehouse Worker
10.2021 - 06.2022
Job overview
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Maximus
Customer Service Representative
07.2018 - 09.2020
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Met customer call guidelines for service levels, handle time and productivity.
McDonald's
General Manager
03.2015 - 07.2019
Job overview
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than 30 team members.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
Education
Roseville Adult SchoolRoseville, CA
GED from Education
01.2014
University Overview
Skills
- Budgeting
- Payroll
- Microsoft Word
- Microsoft Office
- Data entry
- Cash handling
- Caregiving
- Home Care
- Cold Calling
- Developmental Disabilities Experience
- Senior Care
- Management
- Laundry
- Microsoft Outlook
- Office Management
- English
- Cleaning Experience
- Supervising Experience
- Microsoft Powerpoint
- Communication skills
- Typing
- Call center
- Database Management
- Administrative Support
- Scheduling
- Filing and data archiving
- Professional and mature
- Data Security
- Word Processing
- Cycle counting
- Order Preparation
- Loading and unloading
- Warehouse Organization
- Call Control
Assessment Tests
Assessment Tests
- Attention to detail, Proficient, 08/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Written communication, Proficient, 10/01/22, Best practices for writing, including grammar, style, clarity, and brevity
- Management & leadership skills: Impact & influence, Proficient, 05/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Learning agility, Proficient, 10/01/22, Learning and applying new information
- Typing, Proficient, 10/01/22
- Basic computer skills, Proficient, 10/01/22, Performing basic computer operations and troubleshooting common problems
- Call center customer service, Proficient, 10/01/22, Demonstrating customer service skills in a call center setting
- Data entry: Attention to detail, Proficient, 10/01/21, Maintaining data integrity by detecting errors
- Administrative assistant/receptionist, Proficient, 10/01/22, Using basic scheduling and organizational skills in an office setting
- Work style: Reliability, Proficient, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 08/01/22, Identifying and resolving common customer issues
- Scheduling, Proficient, 08/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
Awards Acknowledgements
Awards Acknowledgements
- McDonald's Pacific Sierra Region Certification of Completion: certifies I successfully completed the Department of Management Capstone class and I am capable of leading a strong team and improving business results.
- Department Management Capstone Business leadership Award presented to me for demonstrating a strong ability to consistently ensure guest satisfaction, work well with their teams, and exhibit commitment to a restaurant profitability, while effectively exhibiting accountable leadership behaviors.
- McDonald's Hamburger University in Chicago, Illinois, I received a certificate of participation certifying I successfully completed Leading Great Restaurants Class and I was granted a degree of Bachelor of Hamburgerology.
Timeline
Data Entry Specialist
Diagnostic Pathology Medical Group, Inc.
07.2022 - 04.2024
Office Assistant and Caregiver
Above and Beyond Home care
02.2022 - Current
Warehouse Worker
Randstad
10.2021 - 06.2022
Customer Service Representative
Maximus
07.2018 - 09.2020
General Manager
McDonald's
03.2015 - 07.2019
Roseville Adult School
GED from Education
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