Microsoft Excel
Laticia Alexander
Professional Assistant
Evergreen Park,IL
Summary
Service-oriented and resourceful with four + years of in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Patient Care Technician
Franciscan Health
Dyer, IN
3 2020 - Current
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Contributed to positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Promoted safe and inclusive healthcare environment, adhering to policies and procedures while advocating for well-being of all patients.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within clinical environment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Collected and transported specimens to prepare for lab testing.
- Fostered strong relationships with colleagues, contributing to collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted with patient codes such as respiratory failures and full cardiac arrests
- Performed post mortem care for patients including removal of tubes and lines.
Assistant Manager
Delta Sonic Carwash
04.2015 - 03.2020
- Recruiting, training, supervising and appraising staff
- Managing budgets, maintaining statistical and financial records
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation preparing promotional materials and displays liaising with head office
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reported issues to higher management with great detail.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Resolved escalated hundreds of customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
No Degree - Nursing
Prairie State College
Chicago Heights, IL 1 2018 - Current
High School Diploma -
Thornwood High School
South Holland, IL 8 2009 - 6 2013
Skills
Certification
BLS/CPR, American Heart Association
Personal Information
Relocation: Anywhere
Software
Microsoft Word
Epic Systems
Powerpoint
Timeline
BLS/CPR, American Heart Association
03-2026
AED Certification
03-2026
Assistant Manager
Delta Sonic Carwash
04.2015 - 03.2020
Patient Care Technician
Franciscan Health
3 2020 - Current
No Degree - Nursing
Prairie State College
1 2018 - Current
High School Diploma -
Thornwood High School
8 2009 - 6 2013