Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Laticia Chambers

Los Banos,CA

Summary

Administration Assistant, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. Aiming to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

10
10
years of professional experience

Work History

Patient Service Representative- Patient Services

Sutter Health
03.2024 - Current
  • Excellent customer service skills
  • Insurance verification, scheduling, software experience, and processing co-payments
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

Patient Service Representative -Float

Sutter Health
06.2023 - 03.2024
  • Excellent customer service skills
  • Insurance verification, scheduling, software experience, and processing co-payments
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.

Medical Assistant

Premium Urgent Care
08.2021 - 05.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry/ vital signs

Cardiovascular Office Manager

Central Valley Cardiovascular Medical Group
06.2018 - 08.2021
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Organized and detail-oriented with a strong work ethic.

Cashier/ Cook

Taco Bell
03.2015 - 01.2021
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Administrative Assistant

Central Valley Cardiovascular Medical Group
06.2017 - 06.2018
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Contributed to policy updates, researching regulations to ensure company compliance.

Education

Bachelor's degree - business administration

Stanislaus State University
Turlock, CA
12.2024

Associate's degree - business administration

Merced College
Los Banos, CA
05.2023

Medical Office Administration - Nursing

Adult ROP
Los Banos, CA
06.2018

Certificate of completion - Nursing

Merced College
Merced, CA
08.2015

Skills

  • Medical Terminology
  • Prior Authorization
  • Filing: Alpha/ Numerical
  • CPR/ HIPPA Certified
  • 40 WPM
  • Microsoft 2016
  • Microsoft PowerPoint
  • Excel
  • ICD-9
  • ICD-10
  • Coding
  • Supervising Experience
  • Insurances
  • Customer service
  • Insurance verification
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Eligibility determination
  • Office administration
  • Medical insurance
  • Data entry proficiency
  • Document filing
  • Medical billing
  • Electronic health records
  • Phone etiquette
  • Healthcare industry

Timeline

Patient Service Representative- Patient Services

Sutter Health
03.2024 - Current

Patient Service Representative -Float

Sutter Health
06.2023 - 03.2024

Medical Assistant

Premium Urgent Care
08.2021 - 05.2023

Cardiovascular Office Manager

Central Valley Cardiovascular Medical Group
06.2018 - 08.2021

Administrative Assistant

Central Valley Cardiovascular Medical Group
06.2017 - 06.2018

Cashier/ Cook

Taco Bell
03.2015 - 01.2021

Associate's degree - business administration

Merced College

Medical Office Administration - Nursing

Adult ROP

Certificate of completion - Nursing

Merced College

Bachelor's degree - business administration

Stanislaus State University
Laticia Chambers