Laticia Guffey
Loves Park,IL
Summary
Dynamic customer service representative with over 5 years of experience in delivering exceptional support and fostering strong relationships with a diverse clientele. Expertise in driving customer loyalty through effective communication, creative problem-solving, and a solid sales background. A relocation professional skilled in understanding client needs and navigating logistical challenges, ensuring smooth transitions while promoting team collaboration for optimal results. Reliable and adaptable, consistently meeting evolving demands with a focus on planning and enhancing customer relations.
Overview
32
32
years of professional experience
Work History
Relocation Specialist
Jackson Movers
04.2025 - Current
- Developed strong relationships with vendors and service providers, leading to improved services and cost savings for clients.
- Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
- Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.
- Managed all aspects of client relocations, ensuring a seamless transition and minimal disruption to their lives.
- Reduced time spent on administrative tasks through effective use of technology and software tools.
- Managed multiple client cases concurrently while maintaining strict attention to detail and exceptional organizational skills, resulting in successful relocations.
- Conducted post-move follow-ups with clients to assess their satisfaction levels and gather feedback for continuous improvement efforts.
- Provided emotional support to clients during the relocation process, understanding the challenges they faced and offering practical solutions to ease their burden.
- Developed strong partnerships with local businesses to provide additional resources and support for relocating clients during their transition period.
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
- Advocated for staff members, helping to identify and resolve conflicts.
Relocation Specialist-Customer Service
All Star-Van Lines
01.2020 - 01.2025
- Managed inbound and outbound customer calls. Also effectively resolving issues and building trust to enhance customer satisfaction and loyalty, successfully retaining business despite competitive pricing.
- Consistently praised by company ownership and management for exemplary client feedback and dedication to customer service.
- I’m proud to share that my sales numbers have surpassed those of my respected boss, who has over 20 years of experience in the industry. This achievement contributed significantly to keeping the company afloat during our most challenging times.
Homemaker
01.1999 - 01.2020
- Managed a household and coordinated schedules for a family of 5 children, demonstrating strong organizational, time management, and multitasking.
- Developed and maintained budgeting, endless problem-solving and conflict resolution abilities in a dynamic environment.
Supervisor
UPS
01.1994 - 01.1999
- Package handler then quickly promoted to Supervisor. Managed a team of 15+ employees at a time while overseeing daily operations
- Additionally, I served as a Trainer, providing guidance and training to new and seasoned employees.
Education
HARLEM HIGH SCHOOL
Machesney Park, IL05-1993
Skills
- Client relationship management
- Training and Development
- Effective team collaboration
- Time Management
- Effective leadership
- Effective Communication
- Problem-solving skills
- Supervising Experience
- Sales expertise
- Effective communication
- Client support
- Professional phone communication
- Computer skills
- Cultural adaptability
- Employee counseling
- Cross-cultural awareness
- Client relationship building
- Relocation technology
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Team collaboration
- Active listening
- Adaptability and flexibility
- Microsoft office
- Documentation and recordkeeping
- Task prioritization
- Self motivation
- Customer relationship management
- Conflict resolution
- Training and development
- Complaint handling
- Professionalism
- Ongoing enhancement
- Written communication
- Adaptability
- Professional demeanor
- Contract negotiation
LANGUAGE
English
Timeline
Relocation Specialist
Jackson Movers
04.2025 - Current
Relocation Specialist-Customer Service
All Star-Van Lines
01.2020 - 01.2025
Homemaker
01.1999 - 01.2020
Supervisor
UPS
01.1994 - 01.1999
HARLEM HIGH SCHOOL
Similar Profiles
OSCAR NATANAEL GUTIERREZ LANDEROSOSCAR NATANAEL GUTIERREZ LANDEROS
Professional Mover at MC Movers , Main Movers Y ProMOVEProfessional Mover at MC Movers , Main Movers Y ProMOVE
Dayana SuarezDayana Suarez
Diagnostic Medical Sonographer Student at Mercy Hospital , Jackson Ob,Jackson G ,Jackson EcoDiagnostic Medical Sonographer Student at Mercy Hospital , Jackson Ob,Jackson G ,Jackson Eco
Danielle MarnerDanielle Marner
NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)
Brenda GageBrenda Gage
Certified Phlebotomist Technician at LabCorpCertified Phlebotomist Technician at LabCorp
Shayne RaymondShayne Raymond
Independent Care Coordinator at Dept. of Rehablition ServicesIndependent Care Coordinator at Dept. of Rehablition Services