Laticia Johnson
El Paso
Summary
Customer service professional with 14 years of experience focused on client satisfaction and complex inquiry resolution. Demonstrated proficiency in database management and phone support, with a strong emphasis on problem-solving. Committed to utilizing expertise to optimize processes and strengthen customer relationships in high-pressure settings.
Overview
15
15
years of professional experience
Work History
GOVERNMENT CUSTOMER CARE REPRESENTATIVE
On process technologies
09.2018 - Current
- Assist government clients, resolve inquiries, enhance satisfaction through effective communication.
- Manage high-volume calls, achieve consistent client satisfaction, utilize conflict resolution skills.
- Collaborate with team, streamline processes for faster response times, improve service delivery.
- Identify client needs, provide tailored solutions, enhance operational efficiency.
- Maintain accurate records, ensure compliance with government regulations, support team objectives.
- Handle complex government inquiries while maintaining high satisfaction rates through empathetic communication and swift resolution strategies.
CUSTOMER SERVICE ADVOCATE
Disabled veteran solutions
06.2019 - 02.2025
- Coordinate specialist appointments, streamline claims processing, enhance client satisfaction.
- Facilitate payment requests, manage authorizations, improve service efficiency.
- Support healthcare providers, optimize referral processes, elevate patient experience.
CUSTOMER SERVICE REPRESENTATIVE
DataXport
03.2016 - 10.2018
- Handled complex inquiries, escalating critical issues to senior staff for resolution.
- Delivered inbound support, providing comprehensive product and service information.
- Directed urgent calls to supervisors, ensuring swift problem resolution.
- Updated client records in the database, maintaining data accuracy and integrity.
- Managed customer inquiries and resolved complex issues while maintaining database accuracy, enhancing service quality through detailed product knowledge and effective communication.
GAME ADVISOR
Game Stop
03.2011 - 07.2017
- Guided customers in selecting gaming products, enhancing satisfaction and sales.
- Resolved customer complaints efficiently, improving store reputation.
- Managed cash transactions and organized promotional materials.
- Collaborated on window displays for promotions, boosting visibility.
- Ensured product availability by checking inventory and updating records.
- Managed comprehensive product inventory systems while delivering personalized gaming recommendations, ensuring seamless customer experience and maintaining store organization
Education
HIGH SCHOOL DIPLOMA - undefined
Address high school
El Paso05.2005
Skills
- Customer Service (Experienced), Cash Handling (Expert), Problem Solving (Expert), Multitasking (Expert), Sales, Database Management (Experienced), Phone Support (Expert), Product Knowledge (Experienced), Complaint Resolution (Expert), Customer Relations (Expert), Inventory Control (Expert), Customer Engagement (Expert), Conflict Resolution (Expert), Time Management (Expert), Team Collaboration (Expert), Data Analysis (Expert)
Timeline
CUSTOMER SERVICE ADVOCATE
Disabled veteran solutions
06.2019 - 02.2025
GOVERNMENT CUSTOMER CARE REPRESENTATIVE
On process technologies
09.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
DataXport
03.2016 - 10.2018
GAME ADVISOR
Game Stop
03.2011 - 07.2017
HIGH SCHOOL DIPLOMA - undefined
Address high school
Similar Profiles
Richard KilburyRichard Kilbury
Welder/Pipefitter at Production Process TechnologiesWelder/Pipefitter at Production Process Technologies
TIM HYLANDTIM HYLAND
ELECTRICAL ASSEMBLY/Test Technician at PROCESS TECHNOLOGIESELECTRICAL ASSEMBLY/Test Technician at PROCESS TECHNOLOGIES
Jamison MarshJamison Marsh
Intern at Advanced Process TechnologiesIntern at Advanced Process Technologies
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas