Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laticia Nickson

Trenton,NJ

Summary

Dynamic professional with extensive experience as a 911 Dispatcher for the City of Trenton Police Department, excelling in emergency assessment and call management. Proven ability to thrive under pressure, utilizing critical thinking and effective communication to enhance public safety and coordinate rapid response efforts. Committed to fostering teamwork and achieving operational excellence.

Overview

18
18
years of professional experience

Work History

911 Dispatcher

City of Trenton New Jersey Police Department
02.2022 - Current
  • Received and prioritized emergency calls to assess urgency and respond appropriately.
  • Operated communication systems to relay information between dispatchers and first responders.
  • Maintained accurate records of incidents, including details of calls for service and response actions.
  • Assisted in coordinating the deployment of emergency services based on call assessments.
  • Utilized mapping software to identify locations and optimize response routes for personnel.
  • Provided support during high-stress situations while ensuring clear communication with callers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.

Mortgage Collections Specialist

Cenlar FSB
11.2020 - 02.2022
  • Managed delinquent accounts, improving collection rates through effective communication strategies.
  • Analyzed payment histories to identify trends and recommend tailored repayment plans.
  • Collaborated with legal teams to initiate foreclosure processes when necessary, ensuring compliance with regulations.
  • Developed and implemented training materials for new team members on collections procedures and systems.
  • Monitored account status updates, maintaining accurate records in CRM software to enhance reporting accuracy.
  • Conducted regular follow-ups with clients, fostering positive relationships while addressing outstanding balances.
  • Achieved performance goals by consistently meeting or exceeding established metrics related to mortgage collections activities.
  • Developed strong relationships with clients, fostering an environment conducive to successful payment arrangements and resolutions.
  • Negotiated repayment plans for borrowers, promoting financial stability and preventing foreclosures.
  • Prevented potential escalations by promptly addressing borrower complaints regarding loan modification programs or collection practices.

Billing Coordinator

ELS Language Center
11.2007 - 03.2020
  • Processed and verified billing information for accuracy and compliance with company policies.
  • Coordinated submissions of invoices, ensuring timely delivery to clients and internal stakeholders.
  • Managed customer inquiries regarding billing discrepancies, resolving issues efficiently to maintain satisfaction.
  • Collaborated with cross-functional teams to streamline billing processes and enhance operational efficiency.
  • Assisted in developing training materials for new billing staff, promoting consistent practices across the team.
  • Implemented updated software tools for billing management, improving data retrieval speed and accuracy.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Entered details into accounts and tracked payments.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Referred past due payments to collections department.

Education

High School Diploma -

Trenton Central High School
Trenton, NJ
06-2003

Skills

  • Works Well Under Pressure
  • Active listening
  • Critical thinking
  • Computer skills
  • Teamwork and collaboration
  • Decision-making
  • Typing speed
  • Data entry
  • Problem-solving
  • Police and fire procedures
  • Public safety awareness
  • Call management
  • EMS dispatch
  • Map reading
  • Emergency assessment
  • Verbal and written communication
  • Police department procedures
  • Dependable and responsible
  • Prioritizing situations
  • Flexible schedule

Timeline

911 Dispatcher

City of Trenton New Jersey Police Department
02.2022 - Current

Mortgage Collections Specialist

Cenlar FSB
11.2020 - 02.2022

Billing Coordinator

ELS Language Center
11.2007 - 03.2020

High School Diploma -

Trenton Central High School

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