Laticia Rodriguez

Customer Service Representative

United Health Care Group, Maryland Heights MO

05.2021 - Current

Followed up with customers about resolved issues to maintain high standards of customer service.
Responded to customer requests for products, services, and company information.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Managed timely and effective replacement of damaged or missing products.
Met customer call guidelines for service levels, handle time and productivity.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Sought ways to improve processes and services provided.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Educated customers about billing, payment processing and support policies and procedures.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.