Laticia Stepney
Raleigh,NC
Overview
7
7
years of professional experience
Work History
Wage and Hour Investigator I
North Carolina Department of Labor
12.2022 - Current
- Conducted thorough interviews to gather critical information from employees and employers.
- Coordinated with legal teams to prepare for motions and provide necessary evidence.
- Performed site visits to assess conditions and gather firsthand information for investigations.
- Drafted comprehensive investigative reports to summarize findings and support case conclusions.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Maintain a professional tone.
- Conducted interviews with witnesses and clients.
- Conducted impartial investigations into complaints by employees.
- Offered training seminars on investigative techniques, elevating the skill level within the department and fostering collaboration among team members.
- Carefully documented statements, observations, and evidentiary materials.
- Advised on policy development to improve national investigative standards and practices.
- Facilitated training sessions for junior investigators, elevating overall departmental skill levels and investigative techniques.
Loss Mitigation Underwriter I
Flagstar Bank, FSB
12.2020 - 11.2022
- Successfully completed numerous loan modification requests resulting in borrowers'' ability to retain their homes.
- Streamlined the underwriting process, resulting in faster decision-making and timely loss mitigation resolutions.
- Provided regular reporting on loss mitigation activities, highlighting key metrics and accomplishments to management teams.
- Collaborated with borrowers to obtain required financial documents for accurate underwriting analysis.
- Maintained thorough documentation of all communications, decisions, and actions taken throughout the loss mitigation process.
- Negotiated short sales and deed-in-lieu agreements for efficient resolution of distressed properties.
- Improved operational efficiency by identifying opportunities for automation within the loss mitigation workflow processes.
- Reviewed and analyzed complex borrower financial situations, determining appropriate workout options based on individual circumstances.
- Developed strong working relationships with cross-functional teams including collections, customer service representatives, asset managers, real estate agentsbrokers.
- Managed a portfolio of delinquent loans, effectively prioritizing cases to maximize efficiency and impact on recovery efforts.
- Conducted regular audits of loss mitigation files to ensure accuracy, completeness, and adherence to internal policies and regulatory guidelines.
- Enhanced team morale by fostering open communication channels amongst colleagues and providing mentorship to junior underwriters.
- Reduced loan delinquencies by implementing effective loss mitigation strategies and solutions.
- Ensured compliance with all federal, state, and investor guidelines in loss mitigation processing and decisionmaking.
- Participated in client meetings to discuss financial analysis and investment strategies.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Conducted due diligence on potential investments and presented findings to investors.
- Evaluated performance of existing investments and adjusted accordingly.
Food and Nutrition Eligibility Worker
Wake County Human Services
06.2018 - 04.2021
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Managed processing of financial assistance and food stamp benefits applications.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Increased efficiency within the department by creating detailed procedural manuals that outlined best practices for daily tasks such as interviewing clients, processing applications, and conducting follow-ups on cases under review.
- Contributed to ongoing process improvement initiatives by providing valuable feedback on procedures and practices during team meetings and training sessions.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Engaged wider departments in accurate, timely paperwork completion.
- Established databases to track, analyze and automate eligibility application processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Education
Bachelor - Bachelor of Arts
Saint Augustine’s University
Raleigh, NC05.2010
Skills
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
- Report development
- Evidence processing
- Report preparation
- Records management
- Report generation
- Research
- Deadline and results-oriented
- Interview coordination
- Case documentation
- Report writing
- Case management
- Evidence gathering
Timeline
Wage and Hour Investigator I
North Carolina Department of Labor
12.2022 - Current
Loss Mitigation Underwriter I
Flagstar Bank, FSB
12.2020 - 11.2022
Food and Nutrition Eligibility Worker
Wake County Human Services
06.2018 - 04.2021
Bachelor - Bachelor of Arts
Saint Augustine’s University
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