Latida Selden
Folcroft,PA
Summary
Dynamic Program Quality and Compliance Coordinator at Communities of Don Guanella and Divine Providence, skilled in compliance monitoring and analytical problem solving. Successfully developed training programs and led process improvement projects, enhancing organizational adherence to regulatory standards and fostering a culture of quality management. Proven ability to drive impactful change through effective communication and project management.
Overview
11
11
years of professional experience
Work History
Program Quality and Compliance Coordinator
Communities of Don Guanella and Divine Providence
07.2022 - Current
- Ensured compliance with organizational policies and regulatory requirements through regular audits and assessments.
- Developed training materials to educate staff on compliance protocols and best practices.
- Facilitated communication between departments to address compliance issues and promote policy adherence.
- Monitored changes in Policy changes
- Assisted in the preparation of documentation for quarterly internal and annual external audits, ensuring accuracy and completeness.
- · Participate in the plan of correction following annual inspection
- · Create and implement process improvement projects utilizing lean six sigma methodologies (DMAIC, Process Mapping, Team Charters, Flow Chart, root cause analysis)
- · Data analysis and reporting for program evaluation and development
Qualified Intellectual Disability Profressional
Communities of Don Guanella and Divine Providence
10.2017 - 07.2022
- Supervising Direct Support Professionals-mid management level
- Assesses the need for Enhanced Levels of Supervision and develops Enhanced Supervision Plans as needed
- Attends all psychiatric appointments for individuals on my caseload
- Conduct yearly IPP meetings and assessments
- Correspond with families and interdisciplinary team
- Initiate special team meetings with Interdisciplinary team to ensure that the behavioral and medical needs of each individual are met
- Coordinates and train staff on individual care needs and BSP
- Maintain program books with records and documentations
- Follow the ICF/MR regulations according to Department of Health
- Provide follow-up and internal and external investigations following Injury reports
- Monthly residential goal review and notes
Supports Coordinator
PHMC-Personlink
02.2016 - 10.2017
- Coordinated support services, ensuring alignment with client needs and organizational objectives.
- Developed and maintained individualized service plans for diverse populations, enhancing service delivery efficiency.
- Monitored progress of client goals, adjusting strategies based on feedback and outcomes to optimize support.
- Facilitated communication between clients and service providers, improving collaboration and resource access.
- Conducted assessments to identify client strengths and needs, tailoring interventions accordingly for maximum impact.
- Led interdisciplinary meetings to discuss client cases, driving strategic decision-making for holistic care approaches.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Income Maintenance Caseworker
Department of Public Welfare
11.2014 - 01.2016
- Assessed eligibility for various assistance programs, ensuring compliance with federal and state regulations.
- Evaluated client needs through comprehensive interviews, facilitating tailored support services.
- Managed case documentation and maintained accurate records in electronic databases.
- Coordinated with community resources to enhance clients' access to essential services.
Education
Certificate - Lean Six Sigma
Drexel University
Philadelphia, PA12-2024
Bachelor of Arts - Psychology
Neumann University
Aston, PA05-2011
Skills
- Compliance monitoring
- Data compilation
- Developing compliance programs
- Conducting audits
- Internal audits
- Quality management processes
- Documentation review
- Training and education
- Analytical problem solving
- Project management
- Process development
- Process management
Timeline
Program Quality and Compliance Coordinator
Communities of Don Guanella and Divine Providence
07.2022 - Current
Qualified Intellectual Disability Profressional
Communities of Don Guanella and Divine Providence
10.2017 - 07.2022
Supports Coordinator
PHMC-Personlink
02.2016 - 10.2017
Income Maintenance Caseworker
Department of Public Welfare
11.2014 - 01.2016
Certificate - Lean Six Sigma
Drexel University
Bachelor of Arts - Psychology
Neumann University
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