LaTierra Millner
Greensboro,NC
Summary
Dynamic operations leader with proven success at Envoy Airlines, enhancing operational efficiency and customer satisfaction. Skilled in scheduling coordination and team leadership, adept at problem-solving in fast-paced environments. Committed to safety management and effective communication, consistently achieving high-quality standards while fostering collaboration among diverse teams.
Overview
10
10
years of professional experience
Work History
Lead Operations Agent
Envoy Airlines
11.2022 - Current
- Airline operations agents are in charge of organizing airline operations, arranging boarding and descending tasks, and maintaining schedules and passengers. They must also provide excellent customer service most of the time, assist in unexpected conditions, and answer inquiries. Also, they are responsible for communicating routinely with transmittal to organize arrivals and departures and must abide by all protocols for boarding and check the precision of documentation. Additionally, they control ground security, interface with radio equipment, evaluate weather conditions, and delay or cancel flights if needed. Candidates for the job must have strong interpersonal skills to work well with clients and staff as well as able to multitask since they work in fast-paced surroundings and on distinct projects at the same time.
Manager of Operations
Cabiness/Cabiness LLC
01.2018 - 10.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Virtual Driver Support Agent
Amazon
08.2017 - 12.2017
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with delivery drivers to provide information and assistance for excellent customer service and positive experiences.
- Collaborated effectively with drivers, ensuring efficient communication for route planning and adjustments.
- Participated in safety training and workshops, applying learned techniques to daily driver support practices.
Licensed Insurance Agent
Optum
05.2016 - 12.2016
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Lead Phlebotomy Technician
Octapharma Plasma Center
07.2015 - 09.2016
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Increased overall patient satisfaction with compassionate care, attentively addressing concerns and answering questions as needed.
- Contributed to continuous improvement initiatives within the department by identifying areas for potential process enhancements.
- Adhered strictly to all HIPAA guidelines when handling sensitive patient data, ensuring confidentiality at all times.
- Displayed excellent attention to detail when labeling specimens correctly to avoid errors that could lead to misdiagnosis.
- Improved patient experience by efficiently and accurately drawing blood samples in a timely manner.
Education
No Degree - Clinically Certified Medical Assistant
Patrick Henry Community College
Martinsville, VA05-2018
Skills
- Operational efficiency
- Scheduling coordination
- Process documentation
- Lean principles
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Ground traffic control
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Aircraft operations procedures
- Safety management
- Professionalism
Timeline
Lead Operations Agent
Envoy Airlines
11.2022 - Current
Manager of Operations
Cabiness/Cabiness LLC
01.2018 - 10.2022
Virtual Driver Support Agent
Amazon
08.2017 - 12.2017
Licensed Insurance Agent
Optum
05.2016 - 12.2016
Lead Phlebotomy Technician
Octapharma Plasma Center
07.2015 - 09.2016
No Degree - Clinically Certified Medical Assistant
Patrick Henry Community College
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