Latiesha Anthony

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information. Also speaking with providers providing information about patients insurance, status on claims , sending EOB's and Fax backs.

Taking incoming calls assisting customers with their EZ Tag accounts. Job duties includes processing payments, adding vehicles to accounts, sending emails for collections, answering customer complaints and concerns, assisting with directions.

• Taking incoming calls for apple loan services and global leasing department
• Answering customer questions and concerns about their payments/accounts
• Direct customers to the correct department
• Escalating certain issues
• Processing credit/debit card payments
• Processing refunds
• Answering questions and concerns about leasing credit card machine equipment
• Taking incoming calls from clients/business consultants/banktellers
• Processing payments, refunds, process claims for stolen/missing equipment
• Send escalation tickets to supervisor

• Live chat support for Apple tech department
• Assist customers with tech support related to their iphone/ipad/mac computer
• Scheduling in store service appointments
• Checking status of service
• Answering customer questions and concerns
• Directing customers to the correct department
• Escalating claims
• Providing steps to customer on how to fix their iphone/ipad issue

• Taking incoming calls from customers/delivery drivers/technicians
• Schedule technicians agents to service broken home appliances, furniture, TV's etc
• Scheduling/cancel/reschedule delivery dates for delivery home appliances
• Sending zendesk tickets and claims for broken furniture/appliances/missing items
• Answering concerns and questions about delivery or service
• Escalating calls

• Cash/Credit card transactions
• Upsaling walmart cards
• Answering customer concerns and questions
• Bagging groceries
• Counting register at the end of shift