Latiesha fielder
SCHENECTADY,NY
Summary
Dedicated Personal Care Assistant. excelling in providing emotional support and grooming assistance. Achieved significant improvements in clients' wellness and self-esteem through compassionate care and effective communication. Demonstrates strong problem-solving skills and attention to detail, ensuring high levels of customer satisfaction and care quality.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Personal Care Assistant
Belvedere Home Care
06.2019 - 03.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
High School Diploma -
Schenectady High School
Schenectady, NY06-2007
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Issue handling
- Guest relations
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cleaned an average of [Number] homes per day.
- Worked [Number] overtime hours during the holiday season at the request of management.
- Cleaned and replenished supplies for up to [Number] rooms per shift.
Certification
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
Timeline
Personal Care Assistant
Belvedere Home Care
06.2019 - 03.2020
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
High School Diploma -
Schenectady High School
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